MarvinReviews of marvin.com

We spent over $50,000 for Marvin Elevate windows. In general, they've been fine, but we've had two issues. On the doors (technically considered windows by Marvin) there is a big weather strip lip on the threshold that is a serious tripping hazard. We have to warn everyone using that door. Also, we had to remove the screen doors that came with the windows/doors because the pneumatic closers slam on the back of your leg when entering. Everyone complained about it and we finally had the screen doors removed altogether. Both the installer and the distributor tried to adjust this and said they couldn't be adjusted.

I wrote a pretty scathing review yesterday but today I learned part of why Marvin's approval rating has been declining. During the covid years, they switched from handling shipping in-house to outsourcing it. As a result, they would bring completed orders to JB Hunt shipping and from that point forward, it was out of Marvin's hands. Registered Marvin agents (where I ordered my windows) had no way of knowing the plan until the truck left JB Hunt on Monday morning. Additionally, I was told that during the covid years Marvin began keeping less of their materials in stock. If they had an unexpected breakage, this could create significant delays while they waited for more. Bottom line: I don't believe they are liars, but I do think the switch to outsourcing their deliveries and lack of communication might be the source of reduced respect in the marketplace. I would hope their COO might consider this unintended consequence.