MarvinReviews of marvin.com

We spent $50,000 with Marvin Windows and still got a defective product. Their rep ordered the wrong size replacement without verifying anything, doubling our installation costs. Marvin’s response was hostile, refusing to take responsibility and trying to shift blame. Even for a window they already sold us in faulty condition, they refused to cover costs or send their own technician. Avoid.

Brand new door 6 months old needs adjustment. Numerous calls with no response. They promised the world to make a sale and then disappeared. Horrible company. Find someone else

I have some older Marvin French doors that appear to be well built but the specialized weather strip has deteriorated and needs replacing. I contacted the company via their website contact form. After receiving an automated reply promising I would be contacted. A year went by with no response. I spoke with Lillian in customer service who was able to see my original contact. She promised someone would contact me. More weeks passed and I contacted her again. More promises, no response. I am giving up now as there is no one that will help in this company. I urge anyone considering Marvin doors and windows to consider the complete lack of support you will receive in the event you have an issue with these top dollar products.

Ordered roughly $50,000 of windows and doors as part of a whole house remodel. One of the doors arrived with warped paneling and a window arrived with a piece of the weatherstrip smashed down in between the glass and frame. Marvin service rep’s reply about the door defect was that “they are built that way”. They were not willing to make it right. All marvin doors I have seen have no such defect. Their response to the window weather strip was “just pull it out and we’ll send you a new strip to apply”. It was a $3k door and an $800 window. They should arrive without defects. Window could not be repaired after all was said and done. I would never order from Marvin again. Anderson has a great product and they care enough about their customers to help make right any defects.

01 June 2024 I purchased many Marvin Infinity fiberglass windows 15 years ago. These are superb windows and I have been very pleased with them. There are only 2 problems. (1) To open the windows for cleaning, you must click past a stop in the upper window lock. This releases the locks in the window jamb. (That is, pulls the catch from the jamb into the window itself.) Over time, once removed from the jamb, this lock will NOT RETRACT the catch so you can replace the window back into the jamb. (That is, it will not withdraw the catch back into the window itself.) The only work around is to have 2 people manually hold the catches in the retracted position and then the lock will release and you can replace the window. My greatest fear is that, since the mechanism is not working correctly now, eventually it will fail totally and I will not be able to remove or replace the window. (2) I made 4 telephone calls in the middle of a workday to Marvin for technical assistance. They never called me back. I have tried to contact the CEO/President to express my concerns. This is not possible. The company has been most uncooperative in permitting me to reach the person in charge.