MarvelOptics.comReviews of marveloptics.com

Ordered a pair of glasses for my son. They confirmed the order and told me 7-16 days for shipping. Several weeks later I get a mail saying sent to lab, several more weeks nothing has happened. Over a month in I send them an email, no response. Another week, I call them, they tell me out of stock, they don't want to refund me but will start the whole process over if I pick a new frame I don't want! Terrible customer service, terrible communication, wasted over a month with my son not getting his new glasses and them not even trying to fulfill and not communicating. Had to chargeback with credit card company since they hung up on me when I insisted they refund.

Ordered some safety glasses from this company about a month ago. They assured that it would take roughly 5-16 days for the glasses to be processed, then they would ship it out priority! Instead, they chose to not do that. Called the company a week ago asking why the order was delayed, and I heard excuses about them needing extra time - a day or two. Then when I tried calling back, I was on an infinite hold! Tried calling with my work number, they picked up, and I got the same answer. Tried calling again with that number, INFINITE HOLD. I swear they just block any emails and phone calls. I feel there is fraudulent activity going on at this site.

The end result was great. My son has a very high prescription most online places won’t fill it. Glasses took a little longer than expected but they did a nice job. We sre very pleased w the final product.

Customer Support Agent sent Can I get your name and order number please? you sent given to customer support Customer Support Agent sent Thanks! Let me just check We are pleased to inform you that your order is almost completed now, and we will make sure that it is shipped to you as soon as possible. you sent Ordered on 06/28/2024 . $262 problem with order and no contact from your end so I had to online chat with you about the order and found out the lenses I originally picked would not work. On 07/01/2024 updated order and paid addition amount of $24 On 07/08/2024 was emailed that they were being made. Now 21 days later, I am told that they are still in production and should be completed soon. I believe 21 days to make a pair of prescription glass is a bit much. You state on your website 100% satisfaction. well I am not even 10% satisfied at this time. so what do you do with customers that are not satisfied , say your sorry . that's not going to work for me .I feel like i am being played . If I am tell me , so tat I can take the appropriate measures to fix this problem. Maybe A complete refund and I can go somewhere else. The phone number you provide is a joke as well. I have tried to call dozens of times and it connects to music only to be hung up on 40 seconds later Customer Support Agent sent I apologized for the long wait We are doing our best to fulfill the order as soon as possible you sent Yep ! there it is, an I'm sorry !!!! I knew it. scam process to begin I guess. I want you to be informed that the BBB and or the law will be in touch with you ( if they are able to ) From this point I am treating this as a scam. I want a full refund immediately Customer Support Agent sent I do apologized if you feel that way Since the order is almost completed now, once you canceled there will be a cancelation fee you sent of course . 50% just like all the reviews say . This cancellation is a fault on your behave, not mine . cancellation fee is unacceptable. Customer Support Agent sent Would you like to proceed to cancelation or continue to wait for the order since it's almost completed you sent What happened to 100% customer satisfaction ? OK I jumped. What is the cancellation fee going to be ? Customer Support Agent sent I just received a notification from lab, they already shipped out the order. We can no longer cancel the order you sent OK how about a tracking Number then No contact after.

Am very disappointed. I searched online for prescription (basically wrap around) sports glasses. Marvel popped up. The pictures of their glasses were great. I went through the steps to send my prescription, paid the price, and waited, and waited, and waited. Was soooo looking forward to these glasses. Finally something arrived from Marvel. But they look absolutely nothing like what their ad pictured nor what I ordered. I received two lenses that I can hold up to my eyes to look through. No glasses, no temples, only two small lenses. The prescriptions were good tho. I went from excited to crushed. Now Marvel won't answer their phone, respond to my emails, nor respond to their online chat option. I wanted to receive what I ordered and brag about them. I warn all to stay away from Marvel.

I've been waiting for my order for the past month, I need these glasses as they are safety glasses for my job, and I paid 323.49 for them. I wished I had looked on here before ordering I tried calling and emailing but haven't gotten a response, can I get my money back, please? All this for a pair of ANSI safety glasses, I need my money back so I can reorder the glasses, these are for work so please stop all this nonsense and return my money.

The glassess took almost 2 months to deliver and couldn't get the prescription correct. Also the customer service response time is horrible when asking for a refund. It stated 48 to 72 hours before it will review and approve the the refund. It has been a week now and multiple email to them and still no response.

Best to stay away.. Or you better hope that they make your order correctly the first time! Because doing an exchange/return with Marvel Optics is pretty much a nightmare.. I had ordered prescription goggles that at default came with tinted lenses. However, after adding my prescription to them, I didn't realise the prescription switched them to clear lenses. It wasn't very well reflected in the final order summary before purchase either. Found this out a month later after they finally arrived, clear. - Whatever, okay, I figured it could be fixed, since they claim "100% Satisfaction Guaranteed". - This is when the worst problems started. After multiple emails without response & a few days, someone FINALLY answered the customer service phone number. They assured me it was okay & that I could easily send it back to the lab & have them adjusted to tinted lenses. Upon starting that exchange process, I received 3 separate emails, with 3 completely different return shipping labels to choose from. - Again, multiple days of unanswered emails & calls, until someone answered on the website chat this time. Who then assured me that the correct label was the one attached to my account & return request on their website. And to ignore the other emailed labels. I found this very confusing, because that specific label was the exact same as the ORIGINAL shipping label. With my address as the destination, and the same exact tracking number. - I explained this, but they assured me it was the correct one.. 1 day later, the package arrived back at my front door. Of course.. Finally fed up, I went to the BBB site & saw all these awful reviews, experiences, & legal claims from others as well. Most of these were people getting straight-up robbed. - So, I figure I got lucky, since at least I received an actual product.. I can live with the clear lenses. Not even going to risk it & try to ship/exchange them for what I wanted anymore after seeing how bad others have had it with Marvel Optics.