Marvel JacketReviews of marveljacket.com

Placed order and it’s been processing for a week now even thought they say it takes about 3-4 days tops to process. I tried to email there support email and still no response. I even paid extra for 5-8 day shipping to try and receive it before the 20th or at least before Xmas. I should have done more research before ordering, Im thinking I got scammed😠

Do not buy from this website — they are scammers. I ordered a ski jacket on December 3 and chose delivery within 5–8 business days. Today is December 17, and I have already contacted them by email three times, but received no response. Even worse, they no longer allow me to log in to the website as a customer — I have been blocked.

I ordered a jacket 3 weeks ago and have received no communication except for my order has been received and of course they took my money and nothing… This is a Christmas gift and I have sent 4 emails so far and have had no response.. Update They responded to this review and said they sent me an email which I can not find anywhere and they stated below that they were shipping my item out the next day … one week later no shipping information and no product that I ordered.. Update 12/29/25 Still no product and no response from this company. It’s been one month and this item was a Christmas gift !! So disappointed. I will not recommend this company.

I placed my order 3 weeks ago, and it is still showing in “processing” status. There is no way to call the company. I’ve sent multiple emails, an no response. They sure took my money, but I have no product. I am so disappointed. I wish I would have done a little research before ordering because this seems like a common issue. At this point I’m pretty sure I’m just out $200. Would not recommend, because there is no way to get in touch with customer service and they do not respond to email. I’m going to go ahead and call this a scam and encourage others to not purchase from this website. I feel bad - this was kind of an expensive mistake.

I so wish I had read this page before placing my order. I wasted $114 on an order that not only will not get to me by Halloween, but 11 days after I placed the order, IT HADN'T EVEN BEEN SHIPPED! I sent multiple emails - of course they have no phone number - and never got anything helpful.

This is the worst company to buy anything from. Save your money. Jacket I bought was to small, tried to get a larger size, told me they would ship to me and to just donate small one to charity, which I did. The jacket was never shipped kept giving me excuses about different things with the jacket. Kept telling me excuses until my 3 months were up and could not stop the visa payments. This place is a HUGH SCAM. DO NOT BUY.

If I could rate Marvel Jackets a zero I would. My daughter found a jacket she liked so we followed the online measurements and purchased the jacket. The jacket that arrived did not match those measurements at all and is way too small. I tried to made contact with Marvel jackets who ignored my emails for awhile but eventually responded saying that if I paid for shipping, they would send me a new jacket in a different size and I could do whatever I liked with the original. However, after several emails back-and-forth they gave me absolutely no way of paying for shipping on its own without making a purchase of another item. I even got an extremely rude email from Jacob from customer service at one point that literally just said “Just make the payment”. As I was getting nowhere, I requested a refund so they started ignoring my emails so now I am out of pocket $230 Australian for a jacket that can never be used. Plus the website says it’s American but the jacket came from Pakistan with a customs price of “$20”. This is one of the worst companies I’ve ever purchased from, DO NOT buy from them.

‘Frank Castle Season 2 Jon Bernthal Punisher Vest’ was significantly different than described, and arrived damaged. The listing states that it is a “tactical vest” and is “durable”, but the real vest is very thin and flimsy. The design is heat transfer, not mentioned on website, and was already rubbing off in places upon arrival. One of the connecting straps on the right side of the vest was not fully attached. The packaging in no way protected the product, they used a standard poly mailer with a single sheet of tissue paper, which probably caused the flaws. I placed the order on 05/27, and received it on 06/11. The next couple days, I submitted help and return forms, sent messages to their website chat, and emailed multiple times. Customer support was rude, gave me false information, essentially blamed me for the flaws, and completely ghosted after I asked more questions. They responded on 06/16 with a 25% refund offer, only after I opened a case on PayPal. I declined and sent another message requesting the return. I did not hear back again until 07/01 with the return for a full refund, conveniently just before the case automatically closed. I ended up having to pay $30 to return the vest to the UK (even though it shipped from Pakistan), so I still spent money and have nothing to show for it. After all this they deleted my account, including my order history, without notice or permission. They only have flawless reviews because they filter out anything that may make the products look bad. I tried to write one and got a “pending approval” notice. This website is a total scam, and I warn people not to buy this item, spend your hard earned money on something worth it. Note: I have a very detailed record of everything I went through while dealing with this business, but there is no way to include images.