Martindale-AvvoReviews of martindale-avvo.com

We've been a Martindale-Avvo customer for years and spend a lot with them every month. For years they've let affiliates run the show. We get poor-quality leads, we're billed for them, and then we have to jump through hoops just to get credited. Now they're selling the same lead into two different practice areas. We subscribe to both, and we keep getting the identical lead in each, billed twice. In my view, that's deceptive billing. If it's happening across our two practice areas, how many others is that same lead being sold into? When we pushed back, the answer was basically "take it or leave it." They won't let us speak to anyone except our case manager, and we have no idea whether anything is being done. For a company that sells itself to lawyers on trust and credibility, this is unbelievable. Buyer beware. 10/8 Update - The response from Martindale was clearly just their review team trying to gloss over the situation. No one has reached out. No one has looked into anything. I keep getting denied for credits on the duplicate leads I am getting, which tells me that I need to take my budget elsewhere. Everyone else should do the same. Also, I've asked my rep multiple times where my leads are coming from because none of them are coming from the Martindale-Avvo website. I don't know where they're sending those for my practice area, but all of my leads are coming from spammy affiliates.

I have had an account with Martindale for quite some time. Gotten few results from it. It has been a waste of money. Last month they billed me more than double, almost 3 times what they should have. I called twice about it and someone was going to research it and get back to me but never did. They confirmed there was an error, yet it happened a second time after I had brought it to their attention. I sent an email requesting the account be cancelled. It was ignored. I am on the phone now trying to get it resolved and haven't gotten an answer yet. I can't talk to anyone that can fix it now. All they can do is send it to the "account manager." I asked to be transferred and of course I got the account manager's voicemail. I'm not optimistic I will get a call back. Don't deal with these folks.

The Metaverse Justice team has experienced outstanding results working with their platform, and the experience has been seamless from day one. Special thanks to Larry Hayes, who has been remarkably professional, proactive, and helpful throughout our partnership. His expert guidance and attentiveness have made a measurable impact on our firm's reach and operations. We look forward to a continued, successful relationship with Avvo / Martindale-Nolo!

Larry Hayes is great! He takes care of his clients to the best of his ability and assists in any matter that he can. It's been great getting to know him. He has attention to detail and great customer service and sales.

Larry Hayes at Martindale is our go-to digital marketing guy. He goes above and beyond to make sure we’re placed in the right products for success — not just whatever’s easiest to sell. He genuinely cares whether our marketing dollars work. Highly recommend.

Customer service is so easy to deal with and straight forward

Martindale-Avvo is an extremely professional company that delivers excellent customer service. I can't thank the organization and stellar employees enough for excellence in handling all matters. Thank you.

Great people. Great system.