Mars, IncorporatedReviews of mars.com

Did a competition on Mars Triple Treat. 2nd go I won £30. They haven't paid out since July or responded.

Customer care team are always really lovely and can't do enough for you.

J'ai été agréablement surprise par leur réaction rapide et très professionnelle suite à une réclamation. Merci !

Throughout covid and since almost all brands of food changed considerably. So many famous brands of chocolate have since become cloying and have a plastercine consistency. So after purchasing my favourite galaxy and bounty's I didn't expect it to be anything like it used to be. I can't believe Mars has not joined the rat race and compromised on taste and ingredients 😀🙂😁😆 the chocolate is as fantastic as it has always been!!!! I have such a sweet tooth and I love the fact that twix, bounty, magic stars and galaxy have not changed. You are the only company to have precedence over the production of great tasting chocolate and don't believe the negativity you receive on here is justifiable. Cadburys chocolate is entirely inedible. I had a bounty Easter egg months back and it just melted in my mouth! Well done everyone at Mars you haven't succumbed to the rubbish other companies produce. A massive thank you for my favourite sweet treats I'll continue to purchase and adore. Your the best 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟

I bought one of the large 225 piece Halloween bags of candy thinking it would be a mixture of Snickers, 3 Musketeers and Starburst as shown on the bag. So dissatisfied as the majority of the bag is Starburst. What a ripoff!!

Tried new galaxy milk chocolate recipe recently, seems like the milk has gone off, taste is quite different and for me, not pleasant. We tried another bar from different shop a few days later but exactly the same. No more galaxy for us, was our favourite

Macht erst einen auf solidarisch mit Taiwan und rudert dann zurück, weil in China ein Shitstorm ausgebrochen ist über ihre Werbung. Erbärmlich hoch zehn, so vor den Chinesen einzuknicken und sich vor ihnen zu bücken, ich meide ab sofort sämtliche Produkte von dem k****unternehmen. Erbärmlich, erbärmlich und nochmals erbärmlich. Ich hoffe die Leute bekommen diese Aktion alle mit.

I had an issue with sheba cat soup at the start of 2022. I called their complaints team, who I now understand is a third party team, to complain about this 3rd march 2022. Was advised after many weeks of waiting and several calls, they would reimburse me with vouchers. Many calls later when they do actually answer the phone was told they had been sent. 7 weeks later I call again, no vouchers, and was told I would get more. 5 weeks later had to call again, and was told they use yet another cog in the rusty wheel to send vouchers. I called again, asked to speak to a manager. Was told 48 hours..... 1 week 2 day later, still no vouchers and no call. No-one answers the phone, the vm is always full and no one is available. This is an absolute disgrace. Mars' reputation tarnished by their customer "care" department. If you have a complaint, go stand outside and shout at a bird, you may get a better response