MarleylillyReviews of marleylilly.com

Response from MarleylillyJul 1, 2026

Hi there, Thank you for your feedback and for continuing to shop with us. We're glad to hear you enjoy our product selection, but we're sorry to learn that your experience with our customer service didn't meet your expectations. We did want to clarify that we do not hide or selectively publish product reviews. We strive to publish all reviews that meet our review guidelines and respond whenever possible so customers can make informed purchasing decisions. If there's anything unresolved from your experience, we'd be happy to take another look. Please ask for Jessica, our Customer Service Manager, and she'll be happy to personally review your concerns and escalate them if needed. We appreciate the opportunity to make things right and hope to provide you with a better experience in the future.

Response from MarleylillyDec 11, 2025

Hey Kristin, Thank you so much for reaching out and sharing your feedback with us. We completely understand how disappointing it can be to personalize an item, wait for it to arrive, and then feel like it doesn’t match your expectations. We truly appreciate your order and are sorry this experience fell short of the Marleylilly quality you’ve come to love. If an item was shipped with the incorrect thread, we’re always happy to replace it. If you haven’t already, please send an email to [email protected] with your order number and photos of your concerns so our team can take a closer look. We’re more than happy to offer solutions for any items you are unhappy with as your satisfaction genuinely means a great deal to us. As much as we’d love to hand-deliver each order, we depend on our shipping partners and their normal transit times, and we know waiting can be tough. No matter what, we’re here to make things right however we can. Just email us!