Marleylilly is your one-stop shop for all things personalized! Established in 2010 and based in South Carolina, Marleylilly specializes in Women's and Children's apparel, accessories, and jewelry!
Marleylilly (marleylilly.com) has 24 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
Also known as
marleylilly.com
Website
marleylilly.com
Category
Clothing & Underwear
Location
Greer, South Carolina
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: September 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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The quality is so poor, I have had my child’s backpack for just over a month and both the zipper broke and the top hanging strap broke- it was used by a first grader who was not rough with it at all.
Marley Lily offer a replacement, but they did not have a backpack to replace the one I bought and I had to choose a different color/ style that my kid doesn’t like. I reached out to them when the zipper broke. Just days later. the handle broke too. This speaks to a poor quality product.
Response from MarleylillyOct 1, 2026
Hi Alyssa, Thanks so much for your order. We’re sorry to hear you experienced issues with the backpack. We understand how frustrating that must have been, especially after only a short period of use. When you reached out to our customer service team, we were happy to replace the backpack at no charge, and we hope the replacement provides a better experience.
We truly appreciate you bringing the issue to our attention and giving us the opportunity to make it right.
CU
customer
Unethical business practice
UPDATE - the merchant has responded to this review and has refused to address the size chart issue that CAUSED the need for a return. They also only send the opportunity to review purchased items to customers who like their product and keep the items, what an unethical business practice. Stay far far away, you can see on trustpilot their reviews are around 2.3 and for good reason.
Would leave zero stars if I could. I used their size chart to select the correct size, but the boots I received did not fit at all. When I contacted customer service about the inaccurate sizing information, they refused to reimburse me for return shipping costs, even though the mistake was caused by the wrong sizes listed on their website. I am extremely dissatisfied with their product and customer service, and I cannot recommend buying from this company..
Response from MarleylillySep 9, 2026
Hi, Thank you for your feedback. We’re sorry to hear the boots did not fit as expected. We do want to clarify that we do not currently provide a size chart for this product. The product description specifically notes that adult sizes 6–11 run large and recommends ordering down if you are between sizes.
Our return policy, including information regarding return shipping costs, is also clearly outlined on our website prior to purchase. As stated in our policy, customers are responsible for return shipping costs.
We appreciate your feedback and will continue looking for ways to make sizing and product information as clear as possible for our customers.
Our team has sent you information on how to return the items for a full refund. If you need additional information, please reach out again to our agents who were helping you.
Have a wonderful week!
PS - We send review requests 21-28 days after orders ship from our warehouse. We want our customers to have time to receive their product, use it, and then leave a review. We do not hide, remove, or censor any reviews. We do reply and try to help those who are unhappy. In today's digital age, it's a lot more common to never go back and update your review.
LB
Leslie B.
$65 spent that I will never get back
$65 spent that I will never get back! So disappointed with monogrammed bath towel and hand towel that I ordered. Going straight in the trash since both items are not returnable. After I use the towel, there are little naps all over my shower floor and all over my face (see photos). I have washed these towels twice and it makes no difference. I even have the little naps in my mouth!
Response from MarleylillyJul 13, 2026
Leslie, Hi! We're so sorry to hear about your experience with your towels. This certainly isn't the quality we want our customers to receive, and we understand how disappointing that must be.
We don't see any previous emails from you regarding this issue, but we're always happy to help—we're just an email, chat, or phone call away. A member of our Customer Service team will be reaching out to you shortly so we can learn more about what's happening and work toward making this right.
Thank you for bringing this to our attention, and we appreciate the opportunity to help.
AG
Amanda G.
I’ve ordered 3 pairs of shoes now
I’ve ordered 3 pairs of shoes now. The first pair lasted me 3 years so I was really happy however the 2nd pair lasted me an entire 24 hours before the sole of the shoe came off. I thought ok they weren’t too expensive I’ll buy a different pair same size as my last two just to be disappointed that they are not the same size as the other 2 size 6 and that in order to get my money back I had to pay my own money to return them. So a $60 purchase of shoes I never got to wear I may only see $40 back bc it cost $20 to mail them to them and have yet to receive a response if they are processing my refund. They advised me to regift them to someone and give me $30 towards re-ordering them but why would I if they say size 6 but aren’t actually a size 6 and the $30 is what’s actually advertised now for the shoe as a bogo offer so they aren’t doing me any favors. Last time I’ll order there.
Response from MarleylillyJul 1, 2026
Hi Amanda,
Thank you for taking the time to share your experience. We're very sorry to hear that your recent purchases didn't meet your expectations, especially after you had such a great experience with your first pair.
We understand how frustrating it is to receive shoes that don't fit as expected or experience a quality issue. While our Customer Service team has processed a refund for the shoes, we know that doesn't make up for the inconvenience you experienced.
We truly appreciate your feedback, as it helps us continue to improve both our products and our customer experience. Thank you for giving us the opportunity to make things right, and we're sorry we fell short this time.
LE
Leigh
Disappointing Customer Service
I ordered a monogrammed water bottle holder from Marleylilly for an upcoming vacation and unfortunately the item I received was defective. The monogram is noticeably off-center, and there is a black stain inside the pocket that has bled through the material.
I contacted customer support via email the same day the item was delivered and included photos of the issues. After receiving no response, I submitted a second request through the website chat feature three days later. As of now, I still have not been contacted regarding a resolution.
Because this was a personalized item ordered specifically for a trip, there is no longer enough time to receive a replacement before I leave. The product I received is not usable in its current condition, and the lack of response from customer service has been very disappointing.
I understand that mistakes can happen, but timely communication and resolution are important — especially for personalized orders. I would have appreciated at least an acknowledgment or update regarding next steps.
Response from MarleylillyMar 2, 2026
Edited to add: Leigh, We are so glad you were able to speak with a representative on the phone and get a replacement issued. We'd love if you updated your review to reflect this service!
Hi Leigh, Thanks so much for your feedback. We are sorry to hear that our replies are not getting through to your main inbox. Our email address is [email protected] if that helps you search your inbox.
We've replied to all of your messages within 48 hours. We aren't currently working weekends, so our agent's office hours are M-F, 9am-5pm.
If you haven't already, please check your spam folder. Our agents replied again this morning around 11 am offering to remake the item free of charge.
We do stand behind our products and would be more than happy to issue a replacement to update this situation for you! Please call us today if you did not receive these messages. 844-204-1482
Thank you!
GN
Grace N.
POOR quality
I ordered a monogrammed leather tray for my boyfriend. The order came in a timely fashion, although the product as a whole is not functional. The product has buttons in each corner of the slab of leather you're supposed to clip together in order to form the actual tray look rather than a flat piece... NONE of the buttons clasp together.
Will update review when I hear back from customer service.
Response from MarleylillyDec 10, 2025
Hi Grace, Thanks for your feedback! We are sorry to hear you are having issues with your valet tray. The snaps (when functional) allow you to store the item flat and snap it together when you want to use it. We would be more than happy to help resolve this for you. We responded to your message yesterday around 12:30, so we are just waiting for your reply so we can resolve! Thank you!
RI
Rick
I paid a lot of money for 2 monogrammed…
I paid a lot of money for 2 monogrammed handkerchiefs. They came with a tacky large tag sewn into the side! That tag was never shown in the photo. I wonder why? Several back and forths with "Customer Service" has not resolved this issue.
Response from MarleylillySep 24, 2025
Hi Rick, Thank you so much for your order and for sharing your feedback. We’re very sorry that you were unhappy with your handkerchiefs upon arrival. We see that you connected with our customer service team, and they were able to issue a full refund for this order even though they were final sale as outlined in our return policy. Since we were able to resolve the issue together, we'd be so grateful if you'd consider updating your review to reflect the service you received from our team. Thank you!
CU
customer
buyer beward
The customer service was terrible. I ordered a gift and they sent it to me and billed it to the people I was gifting and then of course said it was my fault. Really? My name is on the credit card so how could it be billed to another name? The quality was fair and I would never order from then again
Response from MarleylillySep 24, 2025
Thanks for your feedback! We really appreciate you taking the time to share your shopping experience with us. We aren't able to do any additional research on this as your name was not included with this review. Our agents are always available to help resolve issues via phone, text, live chat, and email. We will be sure to pass this feedback along to our team. Thanks for your order!
