MarleylillyReviews of marleylilly.com

Response from MarleylillySep 24, 2025

Hi Marchyca, Thanks so much for your order and feedback! We are sorry to hear the boots did not fit as expected; however, we did ship the size you ordered. Our customer service agents replied in a timely manner; however, we never heard back after our last inquiry. If the boots are in new, unworn condition, we'd be happy to still accept the return even though it's outside the typical return window. We do explain our full return policy online. As we are a small family owned business, we can not offer free returns. Our full policy can be found here: https://marleylilly.com/return-policy#restrictions We do appreciate your feedback and will be sure to share with upper management. Thank you!

Response from MarleylillySep 24, 2025

Hi Tanna, Thank you so much for your order and for sharing your feedback. We’re very sorry that your package was delayed by the postal service and didn’t arrive on time. We see that after leaving your review, you connected with our customer service team, and they were able to issue a store credit as an apology for the delay. Since we were able to resolve the issue together, we'd be so grateful if you'd consider updating your review to reflect the service you received from our team. Thank you!

Response from MarleylillySep 24, 2025

Hi Blainie, Thank you so much for your purchase and for sharing your feedback. We’re sorry to hear that some of the items arrived differently than expected. As outlined in our Return Policy, we’re happy to help resolve the issue and share in the cost of replacements when the order details were entered incorrectly. Since we provide a monogram preview before checkout and an order confirmation afterward, we aren’t able to replace items free of charge in these situations. That’s why we offered 50% off replacements for the three items that were entered incorrectly. This offer is still available, so please email us if you’d like to move forward with the replacements. Thank you again for your order!

Response from MarleylillySep 24, 2025

Thanks for your feedback! We do our best to provide dimensions and lifestyle photography to show the scale, quality, and fit of products, so we are sorry to hear that we missed the mark for you. If you ever have a question about a product prior to ordering, we are available for feedback on social media, live chat, phone or email to guide your purchasing decision. We will be sure to pass this feedback along to our team. Thanks for your order!

Response from MarleylillySep 24, 2025

Deborah, Thank you so much for your feedback! We’re sorry to hear the shoes didn’t meet your expectations at first. We see that after leaving your review, you also connected with our customer service team, who was able to issue a free replacement in a different font that met your preferences. Since we were able to resolve the issue together, would you be willing to update your review to reflect the service you received from our agents? We’d greatly appreciate it. Thanks for your order!