Marky'sReviews of markys.com

Wonderful store in Brooklyn! I buy red and black caviar only here. Also, pleasing is the variety of high quality delicacies from Europe at affordable prices. Friendly staff who will help you choose a product to fit every needs. Thank you for making your customers happy

Spent over $300 to get 2 different caviar, caviar butter and 2 large mother of pearl spoons. I paid the $34 overnight shipping except it didn’t come or ship overnight, it came a day and a half later. I was excited regardless because I’ve seen it all over TikTok - good thing the day it arrived, it was in the single digits where I live. When I opens the package, I found barely cold ice packs, foam and everything I ordered except for the 2 large MOP spoons. I immediately contacted customer 24/7 webchat to tell them im missing the spoons. I sent proof via the chat and their email support team. It’s been over 48hrs of “investigating” for the 2 missing mother of pearl spoons - the cost of them together was $20… like if you’re a broke company, just say that. I could understand “investigating” if caviar was missing or came spoiled. However, for spoons, how could you not apologize and send replacements or a refund right away? I never said my caviar was missing, just the spoons which cost $20… im disappointed in the lack of customer service - honestly for something so minuscule compared to other items they sell. What a waste of time. I will be posting the unboxing video on my social media platforms and tagging them and Danielle.

I placed two orders 12/24. FedEx delivered my order two days late the food was spoiled. I contacted Marky’s customer support they asked me a few questions and told me someone would contact me the next day. Someone from Marky’s contacted me and said they were sending me my orders next day air. I highly recommend this company they are amazing.!! Thank you so much!

Highly perishable items didn't arrive on promised date (which I stayed home all day to sign for) and arrived days later with ice packs fully melted and room temperature caviar, unsafe to eat. Working with their customer service to fight for a refund was a truly terrible experience that lasted weeks. They do not care about the customer experience at all.

Ordered Markys from a different supplier and had a great experience, ordered direct first time experience was ok, second time it never showed up and then the carrier offered to deliver it a week later, customer service was flippant and unhelpful. I left notes to carrier leave it at the door is no one was home, and have the same notes in the carrier. Customer service at Marky’s gave incorrect information and didn’t have any urgency to resolve. Wouldn’t order from via delivery direct again.

Just ordered myself some Ikura from here and it arrived the next day! I was so excited to open it and try it and it EXCEEDED my expectations! Highly recommend Marky's and I will be ordering again! Thank you!

Fast delivery. Fresh and high quality food products. Prices are reasonable and shipping options very good especially when in a bind and you need something quickly.

I placed an order, received my order with an item missing. Sent 8 emails, 2 requests from the website... no answer Called twice to talk with someone who told me she will send the message and no mews again. Never seen this in my life. Not sure what's happening at Markys but this is not acceptale. When u place and pay for an order , u expect receiving your items or a refund if they are out of stock. They basically owe me money but instead of apologizing and refunding me, they are ignoring me!!!