Very unprofessional. The tester was late to our first meeting and blamed it on a scheduling error. It was a remote session and we were scrambling to figure out what was wrong. Not a great way to start. Communication was awful. No direct line to trouble shoot technical or scheduling issues or ask follow up questions. The emails were answered by different people and apparently no notes were made or read by the others. When we finally got the evaluation, they immediately went to suggesting a prescription medication. We eventually went to a different doctor and the results and treatment were completely different and involved no medication. Also, the school would not accept the results of her testing so it was an absolute waste of money and time. It was very stressful for us all. Remote option was nice and tester was kind.
AG
Angela G.
Use online neurophysch tests with…
Use online neurophysch tests with caution. It ended up being a waste of money in our case. An in person test was recommended after the online test was complete.
Response from Marker LearningNov 27, 2024
Hi Angela,
Thank you for taking the time to share your experience with our evaluations earlier this fall. We apologize if the assessment and its report didn't provide everything you may have hoped for. Still, we hope that after debriefing with the psychologist, you have a better understanding of the next and best steps forward to ensure proper support in the future.
Best,
Marker Learning Care Team
MJ
Melissa Jones - G.
Wouldn't recommend
After reading the results, I felt very depressed, and seriously questioned my self-worth, and whether I was a hindrance to the people in my life.
However, I would like to provide feedback on two areas.
Firstly, I was confused that the entire process was virtual. When I initially searched for a facility where I could be tested, I was specifically looking for a local facility that I could visit in person. Virtual sessions don't allow for any in-person interaction, which is a significant aspect of ADHD. I was expecting to go to a facility for the testing. The Marker Learning facility was the first company on the list for learning disabilities tests in my area. At no point during my conversations with the customer service representatives did anyone mention that the testing would be done entirely online.
The second bit of feedback is regarding my test on day two. During the syllable identification test, Dr. Herring's microphone was having issues identifying whether the sound she was making was a sound that should be transmitted or if it was background noise. When she repeated the syllable I was to leave out when repeating the word back to her, the microphone cut out. I thought maybe it was just a fluke and would sort itself out after a few times, so I asked her to repeat the sound. Her microphone cut out three separate times before I mentioned what was happening. She offhandedly mentioned that she could switch to a different microphone, then Dr.Herring got defensive and commented, "This is what we are here to test." and then never did switch to a different microphone. I fail to see how testing her microphone's capabilities is useful in testing my abilities unless we were testing how long it takes for me to become upset when I speak up about something beyond my control that is not performing as intended.
During the entire two-day testing I felt judged for my answers, and after reading my results I questioned if I got any of the answers right.
In conclusion, it was not an enjoyable way to spend my money.
Response from Marker LearningJul 24, 2024
Hi Melissa,
We appreciate you taking the time to share this insight about your experience. It looks like you have been in contact with our team already and spoke with Jim as well about your concerns and to highlight your specific concerns.
If you have any questions, we're still here for you.
Best,
Marker Learning Care Team
RL
RLV
Great idea, not-so-great outcome
I liked the initial idea that my child could be assessed for learning and behavioral issues. However, the assessment was choppy and assessment write-up left lots to be desired. They weighed most of their results on how my child rated themselves, and how I rated them. We are awaiting a debrief of the assessment but initially feeling that we are still at square 1 after paying 2k. I am feeling that I should have gone to an in-person doctor for assessment :(
After we have our debrief, I will adjust my rating if things change.
Response from Marker LearningJun 28, 2024
We're sorry to hear the assessment process felt choppy and you feel that an in-person assessment may have been better for your child. We're hopeful that when you have you're debrief with the psychologist, they'll help you better understand the report and will be able to answer any questions you have.
A member of our team will also be reaching out to you to see what we may be able to do to help improve your experience.
Best,
Brittney, Marker Learning Care Team
GS
GS
Not the results I expected
I was very happy to have found Marker Learning because it is affordable and accessible to all. Unfortunately, my clinical psychologist was not able to confirm the diagnosis all of my other medical providers have given me. I understand they have to complete a thorough analysis of all the tests administered, but I sincerely believe they did not complete a thorough enough clinical history which is crucial for a proper assessment. I was very disappointed with my results because nonetheless I paid a lot of money for this neuropsychological evaluation and expected to receive the same diagnosis that I was given by others.
HP
Heather P.
Paying a crap ton of money to get my…
Paying a crap ton of money to get my eval back to say that I might have ADHD was so lame!! I took my eval to my counselor and she said she could not believe I paid that much money for what I got. And after her reading through she told me it was complete bogus!
So I am so sad to have waisted that amount money on this testing.
KM
KM
Ignored the focus of our concerns
The focus of our concerns were issues that would suggest Dyscalculia. Instead, only a standard math assessment was done and all of the focus was on ADHD. This will not help our son succeed.
AH
Andrew H.
I truelly think you are unable to give…
I truelly think you are unable to give a proper diagnosis by testing people online. It is required in my oppion to see this person for real.
During my examining I had a couple probles with the zoom meetijg.
Response from Marker LearningOct 25, 2023
Thank you for sharing your feedback; we genuinely value your trust in our services. We understand your reservations about online evaluations, and we acknowledge that some are best conducted in-person. Our online platform is designed to offer convenience and accessibility, especially for those who may not have immediate access to in-person services. However, we always encourage our users to seek in-person consultations if they believe it to be more appropriate or if they have concerns about the accuracy of online evaluations.
We sincerely apologize for any technical issues you faced during the Zoom meeting, and understand how frustrating that can be. We'd appreciate specific feedback to help us improve. Your input is invaluable in enhancing our services, so please feel free to reach out with any further concerns or questions at [email protected]
Thank you for choosing Marker Learning. We hope to serve you better in the future!