Andrea T.
Returns
Ordering the product and the payment process, easy. Delivery took a while, longer than stated but that was fine as wasn't in a rush. Product was as expected for the price. However the product was a bit big. Trying to arrange for a return and exchange absolute nightmare! 1st email contact and a response was received within a day. Told me what was already stated on the website. 2nd email no response 3rd email a day or 2 later and requested photos of the product size label when it was already stated on the order confirmation I had emailed, and in the explanation I gave. 3rd 4th 5th emails no response 6th email response received a day or 2 later again telling me what the website stated and what they already told me in the 1st email that I would have to pay the postage. But yet again not how I return the product or the address. Decided to sell the item on ebay and not to bother using this company again. Shame because the experience started off good. But then went down hill.