symano
Owner is not a man of his word
I ordered a leather vest from Mara leather in April 2025, I did receive the best May 7th 2025 however I was sent the wrong size. I immediately reached out to customer service with the email provided on my order.I DID THIS TWICE with no response. I then called the phone number on the website and someone did answer but said they were out of the country and would be back in 2 weeks. 2 weeks later I call again someone answered and he told me he was still out of the country for another week and would send the correct size as soon as he got back in the States. I then started to text on WhatsApp to the number provided on the website and after many many times reaching out I did get a response that of this would be sent the next day however I still have not received anything, I had no choice but to request a refund and AGAIN NO COMMUNICATION. I was very patient and waiting for him to get back in the States and giving more than enough time for the new best to arrive however I don't believe one was ever sent I was never provided with a tracking number, which I asked for multiple times with no response. I wouldn't waste your time or money with this flaky "businessman".
Response from MaraleatherstoreAug 11, 2025
we take the customer feedback seriously and will do our best to try and improve our service. Thank you.

