ANS S.
No shipment on time , no response from customer service initially.but finally sorted things out.
Customer service is bad - non existent . I ordered three articles from them based on the projected delivery date and ship date . I followed up and got an automated response and no customer service even two days after I followed up . Items will not reach me on time . Item is not yet shipped . Customer service is not responding . I do not know what else to do . Even if they ship , I will miss the package and I cannot get any help . This is my first time trying to shop with them and it has been a bad experience . My advise to anyone who tried to shop around for fragrance is to stick to sites that has good customer service, because it really matters . I have learned the hard way . 9/25/2026 Maple prime requested for order reference # through trust pilot , I provided and it’s been a day since (Two days since their comment below ) but they have not cancelled my order or even responded to my email requesting for cancellation . It’s a sad how they take customers for granted . 9/27/2026 : i received the email from a customer service person confirming cancellation of my order . It was a very courteous , this made me feel better about the experience and on 9/29 the credit card transaction was reversed . I appreciate this service eventhough it took some time and anguish so i am rerating them from a 1 to 3 (since Customer service was late in coming)
Response from Maple PrimeSep 23, 2026
We completely understand your frustration, especially when you placed your order based on the expected shipping and delivery dates. We’re very sorry if you felt you weren’t getting the assistance you needed from our team. Our response times have recently been longer than usual due to a significant increase in orders and inquiries, and we’re actively catching up to make sure all of our customers receive a response. We sincerely apologize for the frustration this has caused. We truly want the opportunity to make things right and make sure you receive the assistance you deserve. Please give us a chance to help. You can reach us directly at [email protected], or if you’ve already been contacted by our team, please provide the information we requested so we can review your order and assist you further.