Rochelle G.
Great products but was overcharged for…
Great products but was overcharged for shipping and taxes which, when brought to their attention, they completely ignored me. My total order amounted to $54 dollas (one conditioner, one leave in conditioner, curl jelly and detangling spray) plus $40 shipping which I was quite happy to pay. I did not however expect to pay an additional £64 import tax on such items, which upon inspection of the parcel, was because they had labelled the contents wrong. The items in the parcel did not amount to $288 dollars, like it stated on the label on the side of the package. Had the package been labelled correctly, the actual import tax I would of had to pay, was £8, not £64. Not impressed and will not be buying from them again
Response from manyethnicities.comJun 1, 2021
So sorry you had a bad experience with shipping. Sincere apologies for the delay in care and replying to you. We strive for great customer service every time. When you are running low on products let me know and we will cover the full cost of the products. If you would please send a photo of the label to [email protected] it would be most appreciated! -Dr. Ena