Joana M.
First class check in counter level of Costumer service
Really best costumer service I have delt with. Every time we exchange an e-mail I am left thinking what a difference good costumer service makes in someone’s experience. In mine for sure. I travel a lot and send e-mails at random timezone times and always got a reply super quick. - like some places take forever to reply, here I got replies faster than I needed them. Seriously never got such quick replies except when it’s an automatic reply and here clearly wasn’t. They are just nice and warm while also efficient and professional. Perfect Balance! Also even open to feedback. After a course I was debating sending an e-mail making a suggestion regarding something technical regarding video and audio replays (which in itself was already something they did extra just to make our experience better separating the meditation audios from the rest of the video to make it easier to access. Something they could have easily not have done and everyone would have paid the same. But they do, simply to make it better) anyway I debated sending it coz didn’t want to be intruding ended up sending it coz thought maybe it was a distraction and could benefit everyone totally open to not even get a reply or jsut getting a “thanks for the feedback” reply and instead again, super quick, got a SUPER nice reply, saying thank you so much and it’s being done as we speak”. With :) and everything! I have don’t TONS of courses and stuff and this legit is the most human and yet ultra efficient costumer service I have delt with. You know the difference when you do check in at the economy counter vs the first class? This is the first class level of costumer service, and it’s for everyone!



