Matthew L.
I’ve reviewed this site in the past
I’ve reviewed this site in the past. I’ve learned to understand this industry better. And honestly I would rate this hire but after having waited 3 weeks with my request stuck in flushed by the “ finance team”, my rating is lesser. It’s definitely disappointing It took 5 weeks to payout winnings requested. I’ve had winnings paid out before no longer than 3 weeks. 5 weeks was too long
Response from Mandarin Palace CasinoMay 25, 2026
Hi Matthew Thank you for your feedback. We’re sorry to hear about your experience and the frustration caused regarding your withdrawal status. We have also reached out via Trustpilot requesting additional information so that we can locate your account and review this matter in detail, as we have not been able to verify the details provided in your review at this stage. Once we receive the requested information, we will be able to investigate further and provide clarity on your case. We appreciate you taking the time to share your comments. Kind regards, Janine Mandarin Palace Casino