Edgardo C.
Tracking is awful and one writes asking…
Tracking is awful and one writes asking for support and does not get a response
Welcome to Mambobaby Float on Trustpilot - Your Trusted Partner in Baby Water Safety and FunAt Mambobaby Float, we're dedicated to blending innovative design with unparalleled safety in baby water floatation devices. As a leader in the market, our focus is on providing products that ensure the well-being and enjoyment of your little ones in the water. Explore our diverse range at our official website: www.mambobaby.shop.Mambobaby Float standout feature is the patented five-point protection structure, which supports both back-floating and belly-floating positions, catering to the evolving aquatic needs of babies. The unique standing mode is tailored for different developmental stages, ensuring a versatile and comfortable experience. Added to this, the tail float offers extra buoyancy for belly support, and our leg supports maintain a secure back float, providing both balance and comfort.The safety of your child is our priority, which is why our floats are non-inflatable and foam-filled, offering a higher degree of security compared to traditional inflatable floatation devices. Widely acclaimed by parents as the best in the market, our products come with a patented strap system that guarantees a comfortable and snug fit. The additional sunshade design is a thoughtful feature, ensuring protection from harmful UV rays.Mambobaby Floats aren't just about safety; they're designed for 100% worry-free enjoyment. The playful shapes and vibrant patterns make our floats perfect companions for your child’s water adventures, ensuring a leak-free and fun experience.We highly value your feedback and invite you to share your experiences with Mambobaby Float on Trustpilot. Your reviews are not just appreciated; they are crucial in helping other parents make informed decisions and in driving our commitment to continuous innovation and improvement.Thank you for choosing Mambobaby Float for your child’s water adventures. We look forward to seeing your valuable opinions and experiences s
Mambobaby (mambobaby.shop) has 40 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
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Edgardo C.
Tracking is awful and one writes asking for support and does not get a response
Emily W.
Can't track. The updates weren't in English. Did not receive package. This was a scam.
Mihail G.
I have a shipment from order #109721 . Almost 30 days and still didn`t receive it. Status is the same 20 days already. Export parcel center Germany from 21st of December. Delivery from China will come faster...planning to return it if I dont receive it till 15-16 of January because it will arrive after I come back from my vacation. So disappointed.
Meggie
Would give zero star if possible, ordered a mambo ring on 12th Oct, still haven't received my item after more than 2wks (their email said on rare occasions it will take 1-2wks, well it's already past that), reached out to support via email and also messaged in Shop app but no response. Think I've been scammed. update (31/10): Order number MBD-2419617 and ordered it from mambobabydirect.com. Funny after I posted on trustpilot, the shipping status has been changed to "in transit" but I still haven't received it after 3wks. update #2 (07/11) finally received the mambo ring! it was tricky getting it on my baby at first but once it's on it does exactly what its supposed to do. baby was so peaceful floating/swimming in our bathtub. changed rating to 4 stars, took one star off due to lengthy shipping time but product itself is well made!
Response from MambobabyOct 30, 2024
Dear Meggie, Thank you for reaching out to us, and we sincerely apologize for the inconvenience and any frustration caused. After reviewing our system, we were unable to locate an order under your name or matching your description. To assist you further, could you kindly confirm where the purchase was made and provide the order number? This will allow us to look into the issue thoroughly and ensure we resolve it to your satisfaction. We are committed to providing excellent service and will do everything we can to make this right once we receive the relevant details. Looking forward to your response. Best regards, Ashley MAMBOBABY Customer Support Team
Liz R.
Item arrived within a week. All OK. I do not think mambobabydirect is an official site. So beware.i ordered a mambo solo but received a float with 'newone' branding. Just beware a lot of money wasted
Dana D.
They do not honor the return policy listed on their website. Attempted to return due to personal reasons and it was denied as they claim they only allow returns for quality related issues which is in direct contradiction to their “comprehensive 30 day” return policy on their website
Lora B.
Return service was horrible. I wrote a few times. Was answered once. I provided all information and pictures necessary to make a return within the 30 days but never heard back. Didn’t know exact date of help requested so I guessed but it was this summer.
kimberly R.
the baby absolutely loves this product. we couldn't be happier. thumbs up
Response from MambobabySep 8, 2024
Thank you so much for your positive review! Your support and encouragement are what keep us moving forward. We're thrilled to hear that you're satisfied with our product, and MAMBOBABY will continue to strive to provide you with the best quality products and services. If you ever need anything, feel free to reach out to us! Thank you again for choosing MAMBOBABY!