Meggie
Updated review - shipping takes forever but good quality floatie
Would give zero star if possible, ordered a mambo ring on 12th Oct, still haven't received my item after more than 2wks (their email said on rare occasions it will take 1-2wks, well it's already past that), reached out to support via email and also messaged in Shop app but no response. Think I've been scammed. update (31/10): Order number MBD-2419617 and ordered it from mambobabydirect.com. Funny after I posted on trustpilot, the shipping status has been changed to "in transit" but I still haven't received it after 3wks. update #2 (07/11) finally received the mambo ring! it was tricky getting it on my baby at first but once it's on it does exactly what its supposed to do. baby was so peaceful floating/swimming in our bathtub. changed rating to 4 stars, took one star off due to lengthy shipping time but product itself is well made!
Response from MambobabyOct 30, 2024
Dear Meggie， Thank you for reaching out to us, and we sincerely apologize for the inconvenience and any frustration caused. After reviewing our system, we were unable to locate an order under your name or matching your description. To assist you further, could you kindly confirm where the purchase was made and provide the order number? This will allow us to look into the issue thoroughly and ensure we resolve it to your satisfaction. We are committed to providing excellent service and will do everything we can to make this right once we receive the relevant details. Looking forward to your response. Best regards, Ashley MAMBOBABY Customer Support Team