Malin+GoetzReviews of malinandgoetz.com

I returned the products but they do not refund my money. They said they would not have received money via paypal. I have opened s conflict on paypal. I think its kind of scam. What a mess

Got given some cologne for christmas(which I recommended, because I love it), and it has a faulty spray pump. Complained via email, no answer. Got my partner who purchased it for me to do the same, no answer. I went INTO THE STORE and they said they can't help me because of 'stock replacement issues' and that I'd have to contact customer service again or wait. Christmas was a month ago now and I still can't use my cologne... Also the fact they're not answering any of these trust pilot reviews shows how little they care. Customer retention is integral for any business and until that is recognised, I won't be purchasing again.

Nice product but totally hopeless customer service. They did not respond to any email communication for over a week. I was simply asking information about the order being ready for despatching as it was still pending after 5 days. Still no response, thankfully the order has been eventually despatched, maybe it will arrive.

Usually have no issues with Malin and Goetz UK but really disappointed with their online service recently. If you have any issues with your order, they just ignore you. They don't respond to emails or telephone calls. For a so called premium brand, the service is far from premium.