Malin+GoetzReviews of malinandgoetz.com

I decided to try this brand and ordered a lip balm for the beginning, it was a good opportunity to try other products with 3 free samples. Well this experience was quite poor as they stated one sizes in an email but in reality, they are 10 mo (instead of 30ml stated in the email). Customer service is not the best either! Instead of correcting the “error” and sending a new email saying “sorry it's been an error in our previous email, please ignore it” they left it as it is. When I asked them why I received the smaller size than stated they just replied below: “This was unfortunately a spellchecking error, as you can see in the email there are both vitamin e face moisturizer 10ml (the second line) and vitamin e face moisturizer 30ml. The 30ml is a mistake, as you can see everything else is 10ml too, we do not have a 30ml sample as a choice.” In my opinion, it's not fair for the customers, to create an attractive offer to make them place orders and send something else instead.

I've used the products before and quite like them despite them being overly priced. However I ordered from their website and I think my order never shipped, I never got any tracking information and having left a million contact request forms, emails and voice messages and have gotten no response at all. I basically have just lost $63 for nothing.

Bought item, changed mind, asked for it to be cancelled, ignored. Asked for it to be cancelled again, ignored. Then received email saying item had been dispatched. Don't purchase from this company, they will just ignore your emails if there is a problem. I give up. Is that a business you are running there? Or do you just like bad reviews?!!!