FK
Flawed passport photo and zero follow-up
I used this service to generate a passport photo for my child to submit with a passport application. The official requirements clearly state that the background must be plain white without any shading, tint, or color artifacts. Unfortunately, the processed photo had a noticeable pink halo around my child’s head and neck area, making it non-compliant and unfit for official submission. I contacted customer support with the generated file attached, requesting either a corrected re-processing or a full refund. The company initially replied stating they would review the photo and background specifications and get back to me as soon as possible. Over two months have passed since that acknowledgment, and they never followed up. When I sent a subsequent email asking for an update, they completely ignored it. I strongly advise others to avoid this service. The automated processing failed to meet basic official specifications, and the support team completely abandoned the issue after collecting payment.

