Christine J.
worst customer service ever
they cut my promotions down from $15 to $7 even though i'm spending more money there. slot attendants are the worst ever. they don't acknowledge any lights at the top of the slot machines. they just stand in the doorway to casino rooms and chat with each other instead of walking around to see if anyone needs help. we have to go look for them. the tito machines are always out of order. most of the time, there is only one cage attendant serving a long line of customers. slot attendants and security don't do anything when a customer holds 3 and 4 machines without playing them but won't let anyone else play them. this happened on may 31st where someone was holding 5 machines for about 2 hours and no one did anything about it. this place is getting worse every time i come here. will start going to Ameristar and take the $500 a month i'm loosing here to at least get better treatment.




