mainfactor.com is listed under Home Goods Stores.
mainfactor.com (mainfactor.com) has 11 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.
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Brody
Order from the Run the Jewels store was lost, and when the customer service agent tried to refund the order after several days and never speaking to the same person, they managed to charge my credit card for the order a second time.
Leslie B.
Be very careful when ordering especially from The nickelback store. They advertised the products as a signed bundle. Which in my head would mean everything’s signed. When received only the poster was signed but it doesn’t say just the poster. Just seen they have released a Nashville signed bundle but look at the small print, it’s just the insert. Just be careful when purchasing from these guys. Even when I pointed out to them there description is misleading they brushed me off and weren’t interested. This is just a head up for everyone. My order number was 22121 before they say they can’t find any trace of me.
Response from mainfactor.comOct 2, 2024
Hi Leslie, Thank you for sharing your feedback. We sincerely apologize for any confusion or frustration caused by the item description. It appears there may have been a misunderstanding, and we regret that this has affected your experience with us. The product you ordered was described as "Tee, Commemorative Ticket, & Poster signed by all Nickelback members." In this description, it specifies that only the poster is signed by the members. It looks like this may have been interpreted as all three items being signed, which is not the case. We truly value your business and are here to make things right. Should you need any further assistance with your order, please do not hesitate to reach out to our customer support team, and we’ll be glad to assist you. -Jamie
Stan L.
Absolutely scam of a company. Do nickelback membership. They take your money with no notification and tell you there are no refunds. Stay clear. Absolutely scammers
Response from mainfactor.comJul 19, 2024
Hi Steve, We apologize for the delay in response here, we were having trouble accessing this account and this is the first complaint we have received on Trustpilot. We researched our records and we cannot find any record of you placing any orders on the store you mentioned. If you are able to please follow up with us at [email protected] we would be more than happy to look into this for you if you did in fact place an order with us. I am sure we can come to a resolution that you will be happy with! Thank you for your support and have a great day. -Jamie, Mainfactor Support Team
