Salvatore S.
Well customer service is awful
Well customer service is awful. I essentially was chat down to by the rep. I became a client today! Instead of being having compassion and understanding I was talked down to. I am not computer savvy like most folks but the response I got was terrible. I simply was confused about there platform. Its hard to maneuver for me and get the answers I need. Not getting anywhere with it. Very disappointed
Response from MailwishApr 2, 2024
Regrettably, it appears there may have been a misunderstanding regarding the nature of our customer service interaction. We strive to provide compassionate and understanding support to all our clients, regardless of their technical proficiency. Upon reviewing our records, it's clear that our representative attempted to assist with patience and professionalism. However, we understand that navigating our platform can be challenging for some users, and we sincerely apologize for any confusion experienced. We remain dedicated to improving user experience and providing clear guidance to address any issues encountered. Please don't hesitate to reach out to us again for further assistance, as we are committed to ensuring your satisfaction with our service.