MailerSend, Inc.Reviews of mailersend.com

So we've been using MailerSend and MailerLite for a few years. MailerLite has been issues all the time. But MailerSend was fine up to a few weeks ago. They just suspended our account for having 20 bounced emails on a total sending emails of over 6k. The 20 bounced emails were just because those were 20 emails on a web server that was down for a few hours. They suspended our account without giving any notice. After a few weeks, we found out that none of our emails that included invoices to be paid went out which resulted in thousands and thousands of euros in loss. They just DON'T CARE. To reactivate they provided us with a list of technical changes we have to implement before they wanna reactivate our service again, recaptcha (which we already have impleted), email validation APIs, and honeypot fields, ... We just switched to Amazon SES, way cheaper, way more reliable, so do yourself a favor and stay and stay far away from these people.

We had been using Mailersend for over a year and then all of a sudden they decided to "put our account on hold" because one day our spam rate hit 0.4%. We made a small mistake in our marketing emails outreach that caused a very tiny small in our spam rate, which is normally well below the 0.1% average. The problem was that with Mailersend pausing our account, they also stopped sending all our transactional emails, not just marketing emails (they don't separate those like other services do). This caused a lot of issues within our organization and had to be solved immediately. So I asked Mark A. at their customer support to re-enable our account and we'd only send our 0% spam transactional emails for now at least. But Mark A. behaved incredible rude and did not want to solve the issue unless we would implement a list of technical fixes first (double opt-ins, reCAPTCHA's, hidden “honeypot” fields ...). Long story short: Do not trust this service with your transactional emails because one day they will just stop sending them if you make a tiny mistake in your marketing email outreach.

1. customer services too much poor they dont respond, or respond after 2-3 days. 2. their email delivery is too much bad 3. their dashboard dont work, mostely options are just for show case. i paid around 180 USD for 250,0000 emails they never treated me well on support, and 15 days wasted, never buy this service otherwise you will be in trouble, now chasing them for refund as what they promised they did not deliver.

Horrible support and unjustified account suspension although we never sent a single email trough their platform. We tried contacting support trough email two times and they never replied, also they blocked our access to live chat and the only contact option was their regular contact form on site. We tried contacting them again through the contact form and they replied that our account is suspended since it doesn't comply with the ToS ALTHOUGH upon registration I contacted live chat to ask if our use case is okay and they said we are 100% complying with their ToS but then suspend our account regardless. Worst service and customer support I have ever seen.

Upon attempting to contact their support team, not a single member would respond to assistance. Instead, they responded every time with an email stating, "after careful review, it has been determined that your account does not comply with our terms and community standards. Due to this, your account will not be approved." There is no due reason that our platform does not comply with their Terms of Use and Policies and their denial to refuse service. Here's the timeline. Over the course of multiple attempts of trying to contact support, all the following occurred: - We have not sent a single email through their platform, yet the account was suspended - All domain and subdomain DNS records were verified (ie SPF, DKIM, bounce, return, updates) but the account never was - We did not receive a single email or contact method to a support staff member to verify our domain name - We provided them various forms of social media as they requested, resulting in no change of domain approval status - We provided 3 months of invoices from our existing email service, resulting in no change of domain approval status We did all they requested and they could not even respond to their decision. As a warning to future users, this company appears to bias their customers and decide to service them or not.

Same as others. Set up an account and configured wait list page to store email addresses and send thank you emails. Got hit by a bot over the Xmas period and account suspended due to high bounce rate. Added extra checks in to make sure email address has valid DNS, RFC compliant and Google ReCaptcha. Have tried multiple times to contact them but have no replies. Will look for a better alternative.

Looks like this company is not interested in onboarding new customers. After having us fill out a lengthy form about our business model etc, they just suspended the account. They do not mention what the reasons were. No idea why this happened, despite ours being a legitimate e-commerce business.

First I wanted to connect Google Firebase to import authenticated users to mailersend. But the extension doesn't do anything, contacts still need to be imported manually. After trying to import contacts manually, mailersend tells me to upgrade because I cannot import users without credits. After upgrading, mailersend tells me that the subscription doesn't do anything for new contacts, but I need to buy credits to import them für 250$. After requesting mailersend to refund my money, they told me that they never refund money.