MailerSend, Inc.Reviews of mailersend.com

Overall: bad programming, client troubleshoots the app, absurd requirements, useless app. 1) A potential client starts with a trial. However, sending the first email may or may not work. Why? The "Hello email" examples (caveat: not all of them), written in several programming languages / frameworks, lack one programming structure -- which is available to many, if not all, programming languages. And the lack of it means bad programming. After I add it, the reason for the failure becomes clear; and the trial feature becomes able to send emails -- however only to the main email address specified on the sign up. Which is next to nothing! 2) Afterwards, the client must upgrade, and so he must get approved by the company. In my case I wasn't, for three reasons, each more absurd than the other: i) Need to send a history of all emails sent, with another provider; ii) Need to send the invoices from the other provider; iii) Domain allegedly not online. 3) If you send few transactional emails per day, then a shared host with SMTP might provide for your email needs. No need to troubleshoot their app; no need to "get approved." 4) On the other hand, if you do need to send more emails, go for another service. Read Trust Pilot on the others, those may help! I lost three hours of my life with MailerSend. I am not the only one. As it can be seen from the many other 1-star reviews -- an alarming 30%, as of this writing --, the damage could had been much worse. Either: (i) The potential client is turned down early; or worse: (ii) The client is thrown out later, with some excuse like "your percentages are bad," or "our precious terms of service...," or "oh! You are a spammer," or "your website content ought to be as we say," or whatever. None of such excuses will do any good to your business. Bottom line is: go elsewhere!

The homepage where you can compare the plans does not state that there is a limit per minute for sending emails. I only received this information after placing my order. Although they are very unclear about this, they do not want to give me a refund after I have paid. I cannot use the service like this, it is of no use to me.

My MailerSend has been blocked for just 5 or 6 spamm complains, which is totally false, because my website is under construction and totally unknown from public. More stupid, i am using emails just for signup , contact form and password recovery. And i have no external user except my small team. This is a total insane behavior.. a good advise dont use this emai services, they are dangerous . their support are totally stupid, i never saw for alsmot 18 yeas of website exeprience

My experience was unfortunately identical to other negative reviews here. I signed up, but my account wasn't approved. I followed their process and requested a review, only to have my account permanently suspended shortly after. I never even had the chance to send a test email. I received no explanation and no communication. After reviewing their terms, I'm confident I didn't violate any policies. This lack of transparency is a major red flag. I'd strongly advise avoiding this service if you value reliability and communication.

I signed up for MailerSend hoping to use their service for sending transactional emails for my e-commerce business. After submitting the required details about my company and use case, my account was abruptly suspended without a clear explanation. I reached out for clarification, but the responses were vague and unhelpful. As a legitimate business based in Africa, it’s hard not to feel that there may be some form of bias or prejudice involved, especially when no concrete reason is given. My business is fully operational and compliant, and I was transparent with my intentions. It’s disappointing to be treated this way by a service that claims to support global businesses. I cannot recommend MailerSend based on this experience, and I would advise others to look for platforms with better transparency and customer support.

Account suspended, and I havet even done anything bad! They wont tell me why, just read the terms of service which is page after page of info and links. They could at least be transparent!

They can cancel your account at will without any refund — and the whole point is, you paid for a service you couldn’t even use! This was my first time using this company’s email API. When the test went smoothly, I proceeded to pay for a 100K email subscription plan. On my very first send, after sending only around 1,000 emails, they notified me that my email list had a high bounce rate (around 10%) and suspended my account. Alright, so maybe we can recheck our email list and resubmit? MailerSend: No! Your email bounce rate is too high — your account is being SUSPENDED immediately! Me: Fine, then how about a refund? MailerSend: No, because you violated our policy, there will be no refund! I’m really curious — is this some new business model now? If a customer accidentally violates an alleged policy, you can just suspend their account, not provide any service, and keep the money without issuing a refund? I’m not sure if this is legal, but we reserve all rights to pursue legal action. Well, one good thing did come out of this: thanks to MailerSend’s terrible experience, we found another email service provider that is more than 50% cheaper — and successfully delivered all of our emails. WELL DONE!

Possibly great service, but I did not have a chance to experience it; they refused my application. Am I frustrated about this? Not at all; it's their company, and they can work to protect their reputation. Fine, so why did I start it with 1 star? No humanity in customer service, we refuse, and we will not be able to reconsider at this time. That's the answer. When I asked to explain how I can do better, why this is happening, the reason? No proper answer. To be better, I need the reason; otherwise, how can I improve?