Sangita D.
One of our cleaning ladies was very…
One of our cleaning ladies was very rude. She complained the whole time. She refused to cooperate with us. Also, the work was shoddy. After they left I noticed they missed an entire room. Finally, we paid extra for windows, but the service does not tell you they will only clean one side of the window.
Response from Maid VIPSep 14, 2026
Sangita — this has gone unanswered far too long, and I'm sorry for that as much as for the visit itself. A team member who complained through the appointment and a completely missed room are failures on us, not things you should have had to catch. On the windows: our standard add-on covers exterior glass only, and that should have been stated plainly before you paid extra rather than discovered after we left. We've since changed how that option is described at booking. If you'd be open to letting us make it right, please reach us at (805) 380-5586 and ask for Charm.