Maiden HomeReviews of maidenhome.com

Update Oct 2025: just about everything that could go wrong did. After getting the delivery prioritized so it would not take 6 weeks after the bed was completed, the delivery company ripped the bed putting it together. Immediately Ashley from customer service stepped up. A new side rail was sent and they worked to find a company to repair. It took a while but finally the delivery company scheduled the repair. I asked for a second side rail that already had the hardware attached to be sent and Ashley took care of it right away as I worried about the repair company. The repair man was wonderful and it took about an hour to get the old rail off and the new rail in place. Ashley sent return labels and scheduled pick up. UPS was late for pick up by finally the bed was repaired and the extra rails were returned. The customer service when problems began to arise really stepped up. I do wish it hadn’t taken so much for them to get involved especially regarding the supposed 6-8 weeks delivery but ultimately they turn around a bad situation. July 2025: Company falsely advertising delivery times on their website. Bed I ordered stated ready for delivery in 6 weeks. But once it entered production and the cost to cancel increased to 25% and loss of shipping charges, they indicate delivery will take an additional 3-5 weeks after it ships. In what world does delivery take the same amount of time as it does to build a bed? I would expect 1-2 weeks especially considering they charge $$$ for ‘white glove delivery’ of which you have no choice but to pay. Customer service is terrible and won’t work with you on fulfillment of website promised deadlines. I ordered from them back on 2020 and forgave the shipping issues due to the world wide issues but it appears this is simply how the company operates. Shady business practices everywhere. Stay away.