Maiden HomeReviews of maidenhome.com

Beyond awful experience. We first bought the jones and in only a few years the cushions complete sunk in making it unusable and dangerous for anyone with mobility issues. We then replaced it with the dune and they sent the wrong dimensions despite having a phone call with their customer service where we explained exactly what sectional configuration we needed and they assured us they understood. We then got the opposite configuration of what we had told them we needed. We trusted them with design guidance which was a big mistake, but even worse they now refuse to take accountability and exchange it for the correct configuration. They are so unprofessional and the quality is terrible. I’m sure they’ll respond telling us to email them, or they will try to blame us which seems to be their MO. In any case, take the bad reviews seriously! I wish we had. UPDATE: they refuse to take accountability or admit any fault. Their claim that they “carefully reviewed the details of my order” is categorically false. Do not buy from them under any circumstances.

Review after 6 years - We ordered the sullivan couch in 2019 with the performance fabric that was supposed to be easy to clean. We had issues immediately and the company refused to take it back. We had to pay for a new cushion for a couch we no longer even wanted but had to keep because they would not honor the 30 days returns (which they said was because it had been used - not sure how you can see if you like it out without using it?) so now we have a couch that we hate, it is hard to darn near hard to clean, so we have to cover it with blankets that looks sloppy. I thought maybe it would get better, but here we are, years later, and it is still just as awful. Figured it was time to leave a review so others are aware. They do not take it back in 30 days like they say. The performance fabric does not clean well at all (and yes, we even tried professional cleanings). The couch itself is super uncomfortable, especially the arm rests and back - you are in for a real surprise in the from of an egg on your head if you mistakenly hit the back or arm rest too hard. There is virtually no cushioning. The cushions are constantly sliding off, even though they have the clips that are suppose to keep them in place. I could go on more but I refuse to waste more of my time on this company that would not support their product or help us. I cannot wait until we are able to afford a new couch and can ditch this one. It's truly one of the worst purchases I have ever made.