Mandy
Placed an order for the first time on…
Placed an order for the first time on Magstore for 1 book. Order placed on a Monday, and paid for priority shipping. Contacted company on Wednesday to get an update on when the book would ship. Tom stated that the book was already sold out. I asked why I was not notified. Tom asked if I would like a refund....yep, probably. I would have liked to have been notified that the book was not in stock versus reaching to find out this information.
Response from MagsstoreSep 3, 2026
Hi Mandy, We sincerely apologize for the inconvenience and for not notifying you sooner about the status of your order. Unfortunately, when we went to fulfill your order, we found that the copy of the book available in our stock was damaged and could not be shipped. It took us some additional time to verify the issue, which delayed our ability to provide you with an update. We completely understand that you should not have had to contact us to find out what was happening, especially after paying for priority shipping. Your order has already been fully refunded. We’re sorry that your first experience with Magsstore did not meet your expectations, and we truly appreciate your feedback. We are reviewing our inventory and notification process to help prevent this from happening again. Regards, Magsstore