MagnoliaReviews of magnolia.com

Customer service doesn’t care. I won’t be buying their stuff at target either.

I’ve now received several items that are defective, the most recent very egregiously so. Each of the four supporting joints on the mirror are cracked and the defect is in the construction of the item. When reaching out to magnolia customer service, I received the following response “was it delivered in the last 30 days” and then no response thereafter. I explained all of the packaging is intact and the item itself is poorly built. No further communication. Another of the items, a glass measuring cup, shattered while in use. There were no hot or cold items in the cup, just room temp milk and I heard a cracking sound. Looked around thinking something had fallen, I then realized it was just the cup cracking during use. Bizarre and dangerous. The wares are shoddily made and the customer service is non-existent when you make them aware of it. Buyers beware.

Horrid customer service! I received a defective item that was purchased as a wedding gift. It was an inlaid marble tray, in dark green and white. The white marble actually had red streaks running through the white marble. I inquired through email to Magnolia Customer Service, (the only option for communication) about returning for a replacement. I was assured that the new item would be shipped within 3 days, once I returned the defective item (which I did through FedEx and have a receipt). When I contacted the company after 13 days, I was told that I would have to request a refund. This company provides defective items, conflicting information, provided by different agents, ALL of whom are offshore. There is no accountability, or seeming desire to make things right when they fail the customer.