Magic StoryReviews of magicstory.com

Ordered for a birthday gift. It didn’t arrive on time. Shipping issues with no updates except it kept pushing the date. Customer service was polite but did nothing. Product: terrible Characters look nothing like in the pics. Worse than that is 1 looks like a human the other like a doll. The child’s head is like twice as big as the adult. The child’s eyes are 3 times as big as the adult eyes . Nothing flows together at all. Was excited - then very disappointed!!

Horrible experience be mindful of these reviews as they aren’t verified buyers . I preferred a book on 6/4 to get it got Father’s Day . Based on website , email confirmation and their customer service department it should be shipped between 4-5 business days we are on the 7th business day and by book has still not been shipped all they can tell is that they are working on it but don’t have an exact date on when it will be done . When i went to their page to view other comments noticed that several other customers had the same experience. As of right now I don’t have Father’s Day gift and I doubt j will be getting it . Submitted a complain for false advertising

I was incredibly excited to make this book for my husband and daughter as a Father's Day gift. The book arrived yesterday, and while the avatar for my daughter is spot on and the cutest, the one created for my husband failed miserably. The avatar created depicts him as a man with full facial hair that is white and grey, where as my husband has NEVER worn a full beard a day in his life. He has a mustache and goatee. That is it. Full stop. Also, the story addresses him by name, instead of Dad as one would think.. Considering the fact that this is a Father's Day gift. I now understand why when filling out the information for the creation of this book the question asked for his name. It should ask something to the fact of what the person's child calls their dad. That is secondary, really, considering the issues with the character flaws. I cannot gift him this book. It would be an insult to him to see himself depicted basically as a Grandpa. Roxanne in customer service was not willing to allow a return for a refund and simply said that the book was created with the information provided. So, I guess I'm stuck with it.

It’s not allowing me to cancel my subscription. Not even giving me the option.

They misspelled my grandson name and his head is cut off in some the pictures. I made sure the account had the correct spelling of his name. Im so disappointed they will not make it right by issuing me a refund especially since I ordered another book for my grandson birthday and paying an additional fee to have it expedited!! I have proof of their mistake therefore im posting this EVERYWHERE so that people know they are DIShonest people!!! This company has replied to me via email with lies saying the see i update the account and placed a new order and cutting the head off the pictures is not a mistake it is a creative choice by the author. No kid would want to see they head cut off in a picture of them!!!

Ive ordered these books since Christmas. The first one was late. I've had to beg them for the last 2 months to send the books we had already ordered. I've had more problems than I've gotten in books. They're wonderful books, my grandson loves them. But when you got a beg of company to do their job it gets a little old. The last book was supposed to be an Easter book, that was guaranteed to be here by Easter. It's may 9th. I've been told multiple times it's in transit. I'm over doing your all's job. Customer service is a joke.

Magic story wrote about my review. They’re telling everyone the same thing. They’re a joke . Stole my money and it looks like more people’s dollars. If they make a mistake they will not fix it

I ordered 2 personalized books for my twin grand daughters!! The receipt clearly has their names on each book and says personalized. One came personalized the other did not!! I went back and forth with customer service for over a week and finally they stated that the book that I ordered does not come personalized!!! However the receipt and the website showed that I put in an order for a personalized book. Why would they accept a personalized option for the book if it cannot be personalized??? If it could not be personalized I would have ordered a totally different book!!! They did not care that the receipt and everything had my grand daughters name and said personalization they would not refund or replace with a different book!! I will never buy from this company again and I would not recommend anyone else buy from them either!!