Magick PlanetReviews of magick.com

0 stars!! Awful. The first 2 orders I made from Magick.com, no problems. I made 2 new orders at the beginning of June. It is now July 25 and I have yet to receive my orders. I have contacted Magick.com several times via emai. They do not answer their phone. They just keep stringing me along. I ordered through shoppay, which complicates matters. They are not helpful at all and still advertise Magick.com on their site. Do not order from Magick.com. Too many people have not received their orders.

Placed an order May 17th, it's now July 24th and still no products have been shipped. I paid through ShopPay, and they were less than helpful. I've contacted Magick.com several times and no response, save for an auto-generated message. Rip off.

I placed on March 31, 2024 (MP08149471), it was marked as shipped and showing as being in Hawthorne, CA waiting to be picked up (on April 24th) and 4 months later no products! I’ve gone back and forth with Isabel and Mariah from their customer service asking for an update. First she stated my package was fine and I needed to wait, then she stated they were waiting for items to get back in stock, now she’s saying it has been lost and it was waiting for a restock and i was offered 5% discount. They are no longer answering my emails as of July 18th, 2024. Steer clear, this company is definitely shady. It's a scam to take money.

I've been waiting almost 2 months for my order to ship. I initially reached out to customer service a couple of weeks after I placed my order. They told me that my order would be processed and shipped out within a few days. It's now been over a month since that email. I've reached back out to customer service multiple times with no response. For the past 10 days my package has been saying that pre-shipmnent info was sent and that usps is waiting for the order . All in all, I will never order from here again. Customer service is horrible.

Found what I thought was a great deal on a book- so I ordered it. When I didn't get any info after a week about my order, I looked for reviews, and found that they're scam artists. Check their BBB ratings. I made screenshots of the complaints (that this company draws out the process of shipping, then gives fake tracking numbers, lies to customers, lies to shipping companies, and tries to extend the whole game until it's too late to do a chargeback or refund). I send an email saying that they were taking too long with shipping and that I wanted a refund, and waited a week. I then called my bank, told them about the lack of response, showed them the reviews, and initiated a chargeback. I got an email a week after THAT from magick, apologizing and saying they'd initiate the refund (which they did not). A week after THAT, I got a shipping notice for the book. It's now been 2 weeks, the tracking number is obviously fake based on the lack of movement through USPS. My bank is great, they gave me the money back and I ordered the book from another company.

Absolutely a dreadful experience. Ordered items and shipping took a very, very, very long time. After about 4 weeks, I contacted customer service. Big mistake! Because of their sale, which seems to be ongoing, they asked that I allow them more time. After 6 weeks of not receiving my order, I cancelled the payment with my bank. Then of course, customer service contacted me. But to no resolve! They wanted me to either accept the order and cancel the chargeback from my bank. I didn’t want the order, not from them anyways and asked them to cancel my order. Customer service said they couldn’t cancel my order in their system until I cancelled the chargeback with my bank, which I wasn’t willing to do. In other words, I paid for something and never received it. When I cancelled the payment, 6 weeks of waiting for my order, they blamed it on the influx of orders due to their sale and refused to give me my money back. Saying I needed to contact my bank and remove the chargeback is simply the lie they tell.

This company is a giant scam, they’ve been stringing me along since April saying they’ll ship my order and since I started demanding a refund, no response any way I try to contact them. Do NOT buy.

Ordered over a month ago, no longer getting any responses, no tracking number, but they say they can't refund because it shipped. But also can't give me tracking???? Absolute scam