Magical Vegas Reviews | Read Customer Reviews of magicalvegas.com

Magical Vegas Reviews | Read Customer Reviews of magicalvegas.com

Magical Vegas reviews

202 approved reviews, newest moderated first

Clare A.
Oct 17, 2022
What has happened to magical vegas I…
What has happened to magical vegas I had trouble logging in and when I did actually log in my balance was zero and it shud if been around £40 ??? Has anyone else had issues today??
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Chris M.
Sep 29, 2022
Avoid
Awful site I used to love it but not anymore,they give you free spins on the promotion but don’t tell you which game it’s on you have to try them all and none of them work plus it’s 50x wagering not worth bothering with ,try and email them and get a reply if you are lucky six weeks later ,just to add they have since blocked my ability to make a deposit not just on here but also on their sister sites have asked the others why but had no reply from any of them just rude
Response from Magical VegasSep 30, 2022
Hi Chris, Thank you for your review of Magicalvegas.com. We would like to apologise for your disappointment with not enjoying your gameplay on your recent visit. Your concerns have been passed on to Magical Vegas Online to look into. If there is anything further that you would like us to address, or if you would like to discuss your concerns, please just email us at [email protected] and with the relevant details. We really hope that your next visits to Grosvenor Casinos are positive. We will be working hard to make sure of this. Regards Andrew The Magical Vegas Team
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Lovetowin
Sep 29, 2022
Do not listen to the negative reviews
Do not listen to the negative reviews. I baked £13000 in total in one day then another £2300 the next day. The ID checks took longer than normal but that was down to me not submitting the correct things. Once verified the money was in my bank with 2 hours , all three times! Excellent site and would defo recommend
Response from Magical VegasSep 29, 2022
Hi Steve, Thank you very much for your review of Magical Vegas Online. We’re very happy to hear that you enjoyed playing the games and won. We really hope that the next time you log in to Magical Vegas, it is a positive experience. We will be working hard to make sure of this. Regards Andrew The Magical Vegas Team
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Steve L.
Sep 4, 2022
Torreslou9 here great site
Torreslou9 here Absolutely great site no issues at all I think people lose and then start blaming the site which is ridiculous I started off losing then had a nice run and was up £20 or £30 I continued playing lost £20 and ended £10 up. I could have won £30 buy I chose to carry on that's not the sites fault is it !! Anyway I will be back again tomorrow Thanks Magical Vegas I really enjoyed playing your games
Response from Magical VegasSep 12, 2022
Hi Torreslou9, Thank you very much for your review of Magical Vegas online. We’re very happy to hear that you enjoyed your gameplay on the website. We really hope that the next time you log in to Magical Vegas, it is a positive experience. We will be working hard to make sure of this. Regards Andrew The Magical Vegas Team
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customer
Aug 21, 2022
Well just like the rest of the reviews…
Well just like the rest of the reviews on here I am also not happy with this site . Can not even reply to them by there email links keeps saying invalid address . The game play sucks keeps lagging freezing the reels don’t fall right not a very enjoyable game site to play they have a bad server you think it being a uk base site it would not have this problem gay spins was the same they mite be the same they both have the same platform and same issue. If you play and win the first time your sign up take the money as after that they just take take take .
Response from Magical VegasAug 22, 2022
Hi there, Thank you for your review of Magical Vegas online. We would like to apologise for your disappointment with site issues. Unfortunately, we are unable to discuss account specifics via the reviews section, so cannot assist further here. However, if you email us at [email protected] with full details of the issues and your username from the email address on your account, we can investigate this further for you. Thank you for your understanding, Lucas – Customer Experience Team
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John P.
Aug 6, 2022
Shocking site,deposited over £150 on…
Shocking site,deposited over £150 on one game and it took my money had one win of £19.20 never had a bonus never had a feature,this has happened on quite a few games I've played on this site! I'm well out of pocket never had issues on other casi of sites,so I would avoid save your money play elsewhere!
Response from Magical VegasAug 12, 2022
Hi John, Thank you for taking the time to review Magical Vegas. We're sorry to hear of your recent experience with our games. We license our games from 3rd party providers - we don't program the games ourselves. We have no way to control when a bonus activates, and it is all down to chance. Our games are fair and unbiased, and advanced Random Number Generators (RNG) are used to determine results, ensuring all games have a truly random outcome. In addition, our games are regularly tested and regulated by an independent authority, to always ensure fairness. We are confident that our games work as they should with no technical errors. If you do have any evidence to show any errors or malfunctions, please could you provide this for further investigation by emailing us, as we cannot discuss accounts without verifying customers. If you would like us to investigate anything for you, or if you would like to discuss this further, please let us know by emailing us at [email protected] and include full details of your concerns. Kind regards, Lucas – Customer Experience Team
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Aminat
Jul 27, 2022
Well...I most definitely won't be…
Well...I most definitely won't be signing up to this site after all the reviews. They can't all be wrong complaining about the same issue. Site needs reporting
Response from Magical VegasAug 12, 2022
Hi there, Thank you for taking the time to review Magical Vegas online. We're sorry to hear of your frustration with the website. If you would like us to investigate this further for you, please email us at [email protected] with further details of your issue. Please make sure to contact us from the email linked to your online account. We really hope that your future experiences with Magical Vegas are fun and enjoyable. We will be doing all we can to ensure this is the case. Kind regards, Lucas – Customer Experience Team
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Malcolm G.
Jul 6, 2022
I deposited funds went to play games to…
I deposited funds went to play games to be told my account had been closed. Lost my funds and emailed them 5 day's ago still no reply
Response from Magical VegasJul 8, 2022
Hi Malcolm, Thanks for taking the time to review Magical Vegas online. I am sorry for any frustration caused regarding your account. If you would like us to investigate this further for you, please email us at [email protected] with further details of your issue. Please make sure to contact us from the email linked to your online account. Kind regards, Gemma Magical Vegas Team
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