madhornets.comReviews of madhornets.com

The item I ordered was the lowest price I could find, by a considerable margin. It took a day after I ordered the item for a shipping label to be printed, but then a week for it to enter the US Postal Service system. They lost track of the item for another week, which is on the USPS, but it took over two weeks from placing the order to receiving the item. The good part is, the component (rectifier/regulator) was the correct part, plugged and bolted in properly, and is working correctly.

AVOID MAD HORNETS I ordered a bulb holder for my Mitsubishi. I told them it was ASAP because I have no headlight without it. They play games but don't ship. I warned them not to string me along or I would go to social media....here I am. Next stop is Reddit, then Facebook...etc. Don't waste your time with these clowns! BTW...found my part today at Walmart online store. $10 cheaper AND they actually are sending it to me. John

Absolutely the worst place to do business with. They will say the part is in stock and take your payment and then tell you the part isn’t in stock, give you a week of run around to tell you they still don’t have it and then trying to get a refund is a nightmare. As of this post it’s been over two weeks and still bo refund ! Do not do business with this company.

I ordered a starter motor for a Benneli tnt 135 There was no tracking resources and when I received my package it was some bearings. I have been in contact through text messages and all they say is we have proof it was shipped to your and show me a picture of my mall box and house.

The part they sold me did not fit the make and model advertised. After two weeks of emailing them they only offered a 10% credit to my account. Avoid this business.

Sent us dead parts on arrival. When we tried to initiate a return and refund they would purposely respond slowly to stall the 30 days return windows. Would instruct us to do all sorts of unnecessary tests to prove to them the product wasn’t dead.

I purchased this part from Mad Hornets based on the information provided on their website. The part I received was not the correct version for my application. When I contacted them about the issue, their initial offer was only a 10% partial refund if I agreed to keep the part. I was later offered 20% if I kept it. I was honestly unaware that returning an incorrect or unsuitable part was something that could be treated as a negotiation. I expected to be able to return the item according to the company's stated return policy and receive the appropriate refund. Instead, I was told that I would have to pay the return shipping costs AND a 30% restocking fee if I returned it. What is particularly frustrating is that I did not see the 30% restocking fee clearly disclosed when I placed my order. Had I known beforehand that returning the part would mean paying the return shipping plus losing 30% of the purchase price to a restocking fee, I would not have purchased from Mad Hornets in the first place. I ultimately accepted their 20% partial refund simply to avoid losing even more money returning an item I cannot use. I am accepting it, but I am very unhappy with the resolution. My recommendation to other buyers: read the return policy extremely carefully before ordering, and don't assume that returning an item will be straightforward. In my experience, the refund became a negotiation, with the initial offer being only 10% to keep an unusable part. Very disappointing experience.

The company is horrible friend ordered a cv tech clutch put it on his machine got maybe 2 hours on it. The clutch was not put together right it broke on the back side where the weight goes. Contacted company they wont answer tried to send out bolts that wont work be because the clutch broke. They dont answer the phone. Worst customer service and company ever to deal with. Been goin on 2 weeks without a resolution to the issue..