MadewellReviews of madewell.com

More than 12 days passed and the order hasn’t shipped yet. No response from customer service...

I ordered an expensive purse/bag for a Christmas gift and didn't receive it until 15 days later, then the bag still had the locked store sensor flashing inside of it! Customer service was no help in removing the sensor, they asked me to return it, even though there was now no time as it was a Christmas gift. The purse came poorly packaged--no protection at all, just thrown in a cheap plastic shipping bag with no cushioning.

Scam for returns - costs £35 to return items which is not at all clear or published on their website! What a total ripoff!!!

I’ve ordered from madewell twice. Being in Singapore, the first order came in about two weeks which was fine. But the second has taken up to three weeks and it still has not arrived, the customer service is dreadful! They have taken a really long time to reply me and they are generally pretty unresponsive. Will not buy from them again.