DT
Questionable Practices
I would give 0 stars if i could. They scam people by charging them a “return fee” of £35 but not publishing this on their website. why would i return an item that cost £45 if i knew i had to pay a 70% return fee??? It makes no sense! I may as well have sold the item on vinted. I would have been a loyal customer, (I have bought two bags both over £150 and one pair of earrings from them) but this experience has left me feeling cheated and furious. In an age where most commerce is now online, they have unfriendly and un-progressive return and refund policies which I would go so far as to call a scam. If they are going to charge customers £35 for returns they need to put it in somewhere in big block letters, so they know what they are getting into, and not sending people an obscure link to a webpage AFTER they have already robbed you of your money. I sent a strongly worded e-mail and they explained that “ Partial order returns, or returns requested after 14 days of receipt, are charged a return fee of 35 USD. This amount is deducted from your refund once it is processed. If the entire order is returned within 14 days of receipt, as part of the Distance Selling Regulations, you aren't charged a return fee.” What distance selling regulations?? I shop from loads of american companies who dont rob you like this. And why only partial returrns, which mine was?? They have now refunded me the full amount. But i am still never buying from them again. Really questionable practices. Would report them somewhere if I knew where to go.