MadewellReviews of madewell.com

Stay far away. Worst customer service and very shady business practices. They will send damaged clothing as final sale.

the worst customer service I have ever come across. promised credit for items that i purchased that went on sale. never received the credit after calling 2 times. I gave up after trying twice.

Ridiculous cancellations policy and purposefully incompetent customer service in a bid to keep your money.

Place an order at the Madwell store, they shipped to a wrong address. Will not refund money or cancel the order due to their mistake, unacceptable customer service, shady company.

Website is terrible so slow and times out. Been trying for 2 days to place an order and not successful

Product inferior and not made well. Belt separated after 60 days of use and no remedy from Madewell. Expected me to return it to a store location 5 hours away. Then when I requested to return via mail, I was told credit would be given if it was within 30 days of purchase. Such a sorry guarantee for such a high end store.

Not the company they once were; both quality and customer service have gotten worse. Ordering online from them is awful since their sizing is inconsistent and they essentially don't have customer service anymore so unless you send back your return within 2 days of the order arriving you're stuck with what you got.

Bought a bunch of tees. Haven’t worn over 6 times. Long sleeve tee developed a hole near the pocket. Zero customer service, 30 day warranty and that’s it. No help at all. Chat disconnected. I cannot seem to include a screen shot of CS conversation or short. Save your money.