MadewellReviews of madewell.com

I ordered a size 10 floral midi dress EXPEDITED on October 1st. On Monday, the 6th, I received a package from Madewell that contained a size 00 denim mini dress. It wasn't even close to what I ordered. I called and spoke with an agent and was told I had to re-order, pay again, and that overnight shipping would be waived. The agent entered the order and my card was charged. I was told the order would be here Tuesday. Today is Wednesday. I just checked tracking and it was sent UPS Ground to arrive on Friday which is too late. There is a reason I ordered and paid for expedited shipping. I needed to be sure it fit, match shoes, accessories, nails, etc. and have time to find an alternative if it did not fit. I did NOT expect Madewell to send the wrong item altogether. The absolute very least thing Madewell could have done to fix what was entirely their mistake would have been to overnight the correct item without requiring me to pay again for a dress I already paid for. The second best thing would have been to overnight my new order as promised. The third best thing would have been to at least expedite the order as I had done when I placed it. Instead, Madewell gave me a chore I didn't ask for (returning the incorrect item) and charged me to fix their mistake and then didn't even uphold their end of the bargain. I had actually packaged and dropped the incorrect item at the post office before they shipped out the correct item which will now arrive too late.

Madewell sucks. I used to love them and their clothes but after a horrible experience with their customer service, I’m never buying from them again. Let me tell you what happened. I purchased a polo on sale and after waiting past the delivery date, they sent me a long sleeve shirt. I asked for the right product to be sent and they gave me a gift card. The problem was that the polo was not on sale anymore by the time I received the wrong item and requested the return. They said they would honor the price of the polo since they sent the wrong item. That was a lie. They gave me a gift card for that amount then charged me the difference without telling me. I didn’t like the polo and returned it. Again, I got a gift card. I used that to buy a jacket. The jacket never arrived. When I filed a claim, they tried to give me another gift card for LESS MONEY THAN I ORIGINALLY SPENT WITH THEM. Stay away. Their customer service is awful and they will just put you in the runaround and steal your money.

They charge me for the retour 50EU!!! (the cost were not communicated in advance)

Purchased a e-gift card thru their website thinking it’s easy and there’s not middle man. The giftcard took ONE WEEK to arrive via email to the recipient. Not only that but I made multiple attempts via chat and email to connect with the company inquiring about the gift and nobody could answer the questions. Now after we it’s been delivered, I was charged TWICE for the card, a significant amount affecting my rent payments. I loved madewell, but their costumer service is so terrible and fishy I regret the purchase of a gift card, I feel I’ve doomed someone else to their terrible service.

Placed an order for 3 men’s sweaters for my husbands birthday. Received 3 women’s jeans. I was told that I would need to return their mistake and I would get a refund in a month. Oh and I would need to reorder my original items IF they’re still available. No thanks. They lost me as a customer.

It feels like someone took my favorite brand and completely sold them out for a tasteless - brandless - style-less beige blah I don’t even know what to say. I’m so sad that the old, bold, lady-tomboy, unique brand that stood out against a landscape of middle-age brands that all look exactly the same ended up selling out to become just another safe, boring “mature” brand that has nothing distinct or exciting about it.

Madewell sells products on their website through 'Marketplace'. I bought some items over the Holidays. The return policy on the Marketplace items are apparently different from Madewell items even though they are sold on the same website. I went into the store within the 30 day timeframe and was informed that the Marketplace item needed to be returned by requesting a return label through a specific email address. I was also told that I had an extended time till Jan 7 to return items since that was their holiday policy. Long story short, 15-20 emails later of trying to secure a return label which they are unwilling to give me, I firmly conclude that the back-end operations of this organization in regards to customer service is incredibly unprofessional, and disrespectful of the customer's time and need. I'd suggest to be wary of ordering anything from Marketplace. In the meantime I do expect a refund and a return label and will continue to post negative reviews till I receive what I justly deserve. Liz

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