madcitywindows.comReviews of madcitywindows.com

Windows have ice inside frame when it's cold. Bugs coming in the windows up stairs, Rep came with the same excuse saying its condensation. Complained about the messy caulk on the outside. Wouldn't even look at it. Tried to show pictures but he wasn't interested. Opened and closed the windows and said there was nothing wrong. $12,000 wasted on crappy windows. Their warranty is a joke.

I had my kitchen cabinets updated with Mad City, as they did turned out very nice the downfall was much worse, work not being completed 6 months out! When I signed up for this I was lied to, they advertised at the time “ Veteran Discount” significant percentage. I was “told” the finance company does the discount, straight up lie. Never got the discount which would have dropped a nice chunk off the cost. I’m on disability VA and SS, Lying to a veteran?? I was also told I wouldn’t pay until job was finished, they had me sign when the job still had work to be completed I’m 6 months out and still not completed. Yet when I complain to the finance company and they call Mad City they have the “nerve” to call me, say “ they were just going through their past orders and see I had some things that needed completion” this last time I said “ YOU” just lied straight to me face” it was the finance company that called you…. The phone call went silent. He (Tyler) Rochester NY office didn’t know what to say…. Caught straight up in a lie. I told him I was so done with them, I got upset and hung up the phone. They didn’t even call back to apologize rectify this absolutely not! This company should be forced to be shut down. I will continue to submit these reviews until they make it right. My kitchen is the heart of my home and to look at what is not finished is beyond upsetting. I do not recommend this company. What is even more bothersome is I put their SIGN out in my yard to advertise their business thinking they were an honest company 😖😥

To start, I never requested a quote from them on Angie's list. I chose several other companies. Not sure how they got my info and started calling, but I received 15 calls in one day. The next day I decided to answer. The call was super high pressure. I told him that I was not interested in a quote from them and he continued talking and trying to "sell" their services. I told him if I changed my mind I would reach back out and I forcefully had to hangup after I told him several times I needed to end the call. Since then, they continue to call and text. I have been blocking the numbers but they keep coming from different numbers. I don't even know what else to say. I would prefer to keep the leaking damaged bathroom at this point, LOL.

You can start by just stopping all the advertising you do. It's annoying as hell. You pop up everyday on Neighbors. It's just a shotgun approach to see if you can hit somebody who will call you. Companies that advertise like that are usually a racket. I'd steer clear of them.

Was approached inside Costco by Mad City Windows reps who used the store's name to gain trust. Two salesmen stayed in my living room for 4.5 hours - 3 hours of product demos followed by 1.5 hours of price negotiations. Started with a $24,000 quote for replacement windows, came down three times but still unaffordable. I felt forced to sign just to get them to leave. Contract says 3-day cancellation window but I'm terrified they won't honor it. After reading their terrible Yelp and Reddit reviews, I regret ever letting them in my home. DO NOT FALL FOR THEIR COSTCO AFFILIATION SCAM.

Been trying to get service department to respond to a problem with installation and cannot get anyone to call me back. Have tried three calls thus far. Dealing with a safety rail issue. Also, the caulk used on the original installation is turning yellow and I do have soft water, so issue may be with quality of product. Anyone wishing to deal with this company I urge you to question follow-up service if ever needed. Exceptionally slow to respond (if even you get a return call).

STOP CALLING ME 20 times a day! Just STOP!

High pressure sales. I just wanted a simple quote. I was approached inside of Costco about scheduling an appointment for replacement windows. At the time I believed their affiliation with Costco lended the company credibility. Further I checked online for reviews. Two men came to my home and pretty much stayed in my living room quickly measuring my windows. After 3 hours of product demonstration and pamphlet flipping finally gave me an exorbitant quote of 24k then came down on the quote 3 time I told them over and over that was an unbelievable price for windows that I could not afford after another hour and a half. I finally signed just to get them to leave. The contract says I have a 3 day grace to cancel the contract. I have filled out the form and will mail it as directed in the contract and see what happens next. So far the reviews on Yelp and Reddit that I have now read are horrible. I wish I had seen them before. Do not let these people in your home. I am scared to death that they will not honor their contact clause of a 3 day cancellation. I will update this review of what happens with my cancellation. Further none of their websites have an email address, the one they sent to me containing the contract was undeliverable when I replied. As well as the customer care mad city widows email that I found searching online.