Madame BridalReviews of madamebridal.com

Horrible customer service- got stuck with a dress ( electronic tag left on!) that didn’t fit- didn’t offer me any options- very rude on the phone! Don’t buy anything here!!!!

Do not order on line. If the dress does not fit or it's not what you hoped it would be, there are NO RETURNS AT ALL. My dress was not a special order. It didn't fit right and was unable to return the dress.

DO NOT ORDER FROM THIS COMPANY........I ordered a $500 dress and paid for express shipping of over $100 and dress was promised to be delivered by certain date and time. They shipped by UPS. I did not receive the dress on the date promised. Their return policy states they must be notified within five days. I notified them within the required time but had to email them four times before they responded. They sent me an address to return the dress. The address is not the same address listed on their website. I mailed the dress back and never received a refund. Each time I contacted them they said the accounting department would be contacting me. That never happened. Now they ignore all of my emails and will not respond. They have $600 of mine and the dress. Madame Bridal responded to me here on 2/13/22. There comment basically says I was given other options which I was not. This company is not honest, if you have a problem with your order or need to return it they may steal your money, just as they have mine.

After countless request the owner has finally excepted to take the dress back and was told will get a full refund not store credit but a full refund. He received the dress returned back to me He decided again that he would not take it back unless I give him a 5 star review He said that he wants a five start this business is bullying me to give a great review to get a refund after he done me wrong for 9 months see also other customers who have been complaining and he wants them to remove your review for you to get credit i will continue to post every chance I get. The person presenting this review has all the facts I have all conversations I can share with the world don’t let him tell you otherwise if it was not true I would’ve post it. he wants to send you to his review he thinks will continue to bring him business ignore all he done wrong

Do not order from this company! Madame Bridal emailed me asking me to mail the dress back for a return, which I did. They received my dress for return on June 11th, and I’ve still heard nothing from them until I again emailed them, and their response is below. They have my $600 dress that was returned and will not return my money! What is even happening here with these people? I had to file a dispute against them because my dress was MIA and no one would tell me when it was coming or if it even was coming! I had to find a bee dress days before my daughters wedding because I trusted that Madame Bridal was actually sending a dress I paid for within the allotted time they told me it would be there. My dress was ordered and I was supposed to receive it within 10 days, I received it on the 33rd day, after my daughters wedding, it was useless to me at that point. They never emailed me ANY updates on my order, delivery, nothing. Their live chat representatives would tell me they will call and they never did. I have all my records of that as well. They have lied since day 1 and now have kept my dress and money. *update - Madame bridal has refunded my money, as they should. In response to their response. Not only did I never receive a confirmation email of my order, but I received nothing from them in regards to when my delivery would be until day 25. I called multiple times, no answer and no voicemail. (Try and call them, you will see this is true). Also, I would try to discuss this matter with them via their “live chat” only to be lied to that they would call me. NEVER RECEIVED ONE PHONE CALL - I invite Madame Bridal to provide any evidence that I am not giving accurate info. I have ALL PAPERWORK FROM ALL CONVERSATIONS AND MADAME BRIDAL HAS YET TO SHOW ME A DATE STAMPED EMAIL TRYING TO COMMUNICATE WITH ME - shame on you for lying! I stand by my initial comments - do not purchase from this company! No one answers the phones at this company and their voicemail is always full, so you can’t leave messages- do not and i mean do not ever buy from this company!! UPDATE: THIS MORNING I RECIEVED AN EMAIL SAYING THEY WILL NOT REFUND MY MONEY NOW BECAUSE I LEFT A REVIEW ON TRUSTPILOT. THEY HAVE MY DRESS, WHICH THEY TOLD ME TO MAIL BACK FOR A RETURN AND THEY HAVE MY MONEY AND I HAVE NEITHER - THEY KEPT MY MONEY AND DRESS! This was their response: Hello Mrs. Messer, We just received your sad review on trustpilot which is very unfortunate because the reason we couldn't refund your card was because YOU DISPUTED even before receiving your package. Really? Calling someone a thief for a small family business that feeds 3 families? I'm wondering what kind person would do that? I opened an exception and accepted YOUR return with refund for a dress that first of all was a FINAL SALE and again you agreed with our terms and conditions prior to placing your order and I have records to prove in case we need. But I wish you the best and God bless you with health and happiness. CC>The Law Office of William G. Shofstall Mr. Shofstall please keep this email for our records and future purpose *update - Madame bridal has refunded my money, as they should. In response to their response. Not only did I never receive a confirmation email of my order, but I received nothing from them in regards to when my delivery would be until day 25. I called multiple times, no answer and no voicemail. (Try and call them, you will see this is true). Also, I would try to discuss this matter with them via their “live chat” only to be lied to that they would call me. NEVER RECEIVED ONE PHONE CALL - I invite Madame Bridal to provide any evidence that I am not giving accurate info. I have ALL PAPERWORK FROM ALL CONVERSATIONS AND MADAME BRIDAL HAS YET TO SHOW ME A DATE STAMPED EMAIL TRYING TO COMMUNICATE WITH ME - shame on you for lying! I stand by my initial comments - do not purchase from this company! DO NOT BE FOOLED BY THIS WEAK RESPONSE - it is lies! Even the worst baseball player hits the ball every once in a while, doesn’t mean their great at baseball - you are batting 100. You may have a few good reviews, but read further everyone and you’ll see many like me (oh and your link below doesn’t work). And I accepted the monetary return, I don’t even know what you are trying to say about me not accepting it? Your response, makes no sense my friend. Hire more people and work on your company structure instead of posting lies about angry customers. I’m sure you have a phone ringing somewhere that you are not answering. And check your voicemails while you are at it. ⬇️⬇️⬇️⬇️⬇️⬇️⬇️⬇️⬇️⬇️

Order was placed in Feb expected to arrive in 5 business days. After confirmation, recieved email next day that order will be delayed until May. Need to improve logistics and shipping

I spoke on the phone with the owner of Madame Bridal the day I placed my dress order, he stated my dress was coming from a bridal warehouse. What he failed to tell me WAS that’s considered a special order and special orders are not RETURNABLE I now own this dress that I would not even consider wearing and I am out $700.00!!!!!

I ordered an expensive dress, over 500. I get an invoice from my Paypal that my payment was made to someone named Jill J LLC? I receive no email from the site and then finally, I look to check my order on Paypal because it was the only trusty source and see that they canceled my order and did not notify me. Thank god for Paypal. Would not recommend it.