Madame BridalReviews of madamebridal.com

They didn’t have the item that was listed as available and their customer service was rude in response to canceling the order

Ordered dress and order was cancelled. No communication at all. Received an email asking how the service and when I said I don’t know my item was cancelled no response. So I have no idea how the products are.

My sister ordered a dress from here for my wedding. She ordered based off the size chart but unfortunately it was too small. We called the next day to see about exchanging it for a different size and the guy on the phone very rudely told us we have to send an email, so we did right away. Over a week goes by and still no response. We called again and explained the situation and the guy just hung up! Tried calling again multiple times and no answer. They gladly took our money and now that they have it, they have no interest in making sure we’re satisfied with the order. Do not order from them unless you want to be stuck with an expensive dress that you can’t do anything with. These people are disgusting. Beware!! EDIT: Funny how under every bad review (which they are a lot of) they lie and just call it a fake review. You’re really just making your business look bad because this shows how you don’t value your customers at all. If you did, you would respond to the email that was sent to you on 10/30/24 and try to rectify the situation. Horrible customer service.

They are very, nice and very quick to answer the phone when you first contact them after that it is very difficult to get them on the phone or even on the chat. They have a very poor business policy, it's one thing to request a refund and totally different if all you want to do is exchange for a different size they do not do that! Unfortunately, I misread the return policy. I thought there was no return however, you can make an exchange however that's not the case not with this company. Even Mac Douggal, the manufacturer, offers an exchange for the dress . If you're going to buy a Mac Doggal dress, you might as well go direct to the manufacturers website, they have an exchange policy, this business does not and the price is the same. I like to support small businesses, but not with lousy exchange policies

I have ordered dress two week later requested refund which they agreed on…two months later they said it’s pay pall fault!!! I never had issues with pay pall must be the company! Scam!Wouldn’t recommend ordering here!!

Can anyone help me? I've ordered and paid for a mom of the bride dress. Now the company will not return any messages and the phone number they have listed does not work!? Have I been scammed? If so what can I do to get my money back??? I have had a phone call from the shop after writing this review. I'm not in 100 percent in agreement with his response. Also, I was "distracted " because I was in a dental chair waiting for the dentist, which I explained to him. However, planning a wedding for my daughter is stressful. Apparently, he did email me at the beginning of this to let me know when to expect the dress. He asked that I change my star rating which I will gladly do when I receive my dress! It will become 5 stars!

I recently bought a Soulmates gown from Madame Bridal. It's a lovely gown, but just a bit on the snug side. I e mailed them twice and asked if I could exchange it for a larger size. When I didn't hear back from them I called their office. The gentlemen that I spoke to said they could not exchange it, as it was on sale, which it wasn't according to Madame Bridals website. The gentlemen said the only he could do was sell me another gown in a larger size for 10% off. He said it had shipped directly from Soulmates so there was nothing he could do, even though I had paid Madame Bridal directly for the gown. I called Soulmates and they said the did not have it in a larger size, even though their website said they did. So now I have a dress that doesn't fit and I'm out $370 dollars with nothing to wear to my daughters wedding. My advice - don't buy either of these companies. I'm sorry I did

They deserve Zero Star. Ordered my 35 years wedding renewal dress over 8 weeks prior, called every week or send email to make sure everything was progressing on time. Sadly, all i received from them were full of empty promises, lost $1000.00, I never got the money back plus 3 days prior to my renewal, i had to go and purchase a new dress spending 1000 more. They are horrible, liars, good luck if you decide to order from them.