Madame BridalReviews of madamebridal.com

The worst experience! Ordered a dress in my size, received the dress but it was swimming on me! They wouldn’t exchange refund ! They were rude and I tried to cancel Amex but they told Amex I never reached out to them to exchange ! They told me no exchanges or refund! I gave the dress away !

I would give this business 0 stars if that were an option. They reached out to me to rate their business after completely ignoring my multiple emails, calls, and texts. Do not believe the fake reviews on their website. This business is not trustworthy and is not accredited by the Better Business Bureau. The dress I received was damaged and really poor quality. They never responded to any of my texts, calls, or emails. They do not give refunds and don’t respond to your calls in order to work out an exchange. Please do not buy a dress from this store! If it doesn’t fit, you will be screwed and forfeit all your hard-earned money. Find your dress on a reputable site that offers open communication and free refunds and exchanges. Don’t let your special occasion be ruined by this company that deals in fraudulent and unethical practices!

I have the gorgeous dress that doesn’t fit my daughter and I’m out hundreds of dollars.

The company list items and dress colors that are discontinued. So after you purchase a discontinued color, then they try to get you to buy a different color. They need to update their website and keep it current. Don't trust what you see on their website. Waste of time.

I’m very upset , made an order paid and everything after I was informed the size and color in stock . After 5 days I got a text saying sorry we had to cancel the order item is sold out . And that was so frustrating. The person who chats or answer the phone should be more accurate. So disappointed

I’ve been trying to make an exchange since Saturday. The chat is very frustrating and gave incorrect advice (wrong email address). On Monday, I spoke to someone on the phone and was advised to send info to another email address and have not heard back yet.

I would give zero if I could. Ordered a dress - wrong dress shipped from manufacturer. Things happen ! Madame bridal took zero responsibility. Just saying it’s “their fault.” Dress now sold out locally. Sent back incorrect dress Still awaiting refund. No response to email. Now they are saying beads missing from the dress. We never took dress off the hanger!! Scammers! Stay away from here!!!!

Return policy is absolutely a scam. Three days upon receipt so good luck if you’re away a couple days.