Madame BridalReviews of madamebridal.com

Response from Madame BridalSep 19, 2025

Good afternoon. We understand your concern about the delivery of your dress. You placed an order that required delivery of the dress to you in 6 weeks. Your dress was delivered one week earlier, in 5 weeks. We do a diligent effort for on time delivery however sometimes the delivery dates are beyond our control. The reasons could vary between weather, tariffs, shipping companies etc. We hope this adequately explains our position and the fact that your dress was delivered earlier then the promised date.

Response from Madame BridalAug 15, 2025

Thank you so much for your concern. Your dress was delivered on Jully/31/2025 and signed by you. Please see UPS proof of delivery. Your shipment 1Z99V46V4245147753 Your shipment 1Z99V46V4245147753 Delivered On Thursday, July 31 at 3:04 P.M. at Residential Delivered To WHEELING, WV US

Response from Madame BridalAug 15, 2025

Thank you for your feedback. We're truly sorry to hear that your experience did not meet your expectations. We understand how frustrating it must be to receive an item that doesn’t feel right for your needs, especially after you specifically requested something lightweight. We do our best to describe our products as accurately as possible and are genuinely sorry to hear that the dress did not meet your expectations. Regarding our return and exchange policy, we sincerely apologize for any confusion. Our policy is outlined on our website, but we appreciate your point that this may not have been clear enough and are actively reviewing how it is communicated to prevent future misunderstandings. While our standard policy does not allow for returns or exchanges, we always want to work toward a fair resolution. We’d be happy to discuss your particular situation further and see what we can do to make this right. Please feel free to reach out to us directly at [support email or phone number]. We value our customers’ trust deeply and never take feedback like yours lightly. Your experience helps us do better. Sincerely

Response from Madame BridalMay 24, 2025

We tried to accommodate you with a bilingual sales rep who stayed on the phone for a long time. Regretfully you did not respond back.

Response from Madame BridalMay 13, 2025

We regret your experience. We would be delighted to change your dress with one of our warehouse dresses.

Response from Madame BridalMay 13, 2025

We regret your experience. Our staff is committed to providing top quality customer service. We hope to end this issue with a personal phone call.

Response from Madame BridalMay 14, 2025

We regret that you feel this way about our customer service. As to your claim about the overwhelming majority of your customers you may want to check these comments and pictures. https://madamebridal.com/testimonial/