Updating: costumer service is very difficult with Madame Bridal. They do not answer emails, will not answer the phone and refuse to help. They did however give me a Return Authorization number. So I immediately mailed the dress that did not fit back to them. Now they have the dress and my money but are not helping me with ordering an exchange dress. I am actually trying to give them more money, but they are not helpful. This is a rough process for Prom dresses for teenage girls.
SS
Stacey S.
THIS COMPANY WILL STEAL YOUR MONEY
THIS COMPANY WILL STEAL YOUR MONEY. I ORDERED A WEDDING DRESS AND PAID THE EXTRA FEE TO HAVE IT DELIVERED IN 10 DAYS, FOR THEM TO CONTACT ME AND SAY THE DRESS COULD NOT GET TO ME FOR OVER 6 WEEKS, SO I CANCELLED MY ORDER AND ON DEC 29TH WAS TOLD VIA EMAIL IN WRITING, THAT I WOULD HAVE MY REFUND IN 10-15 DAYS AND STILL HAVE NOT GOTTEN IT. I HAVE CALLED AND EMAILED NUMEROUS TIMES WITH NO RESPONSE.
MH
Melissa H.
The return and exchange policy is not presented accurately
The return and exchange policy is not initially presented accurately. Be very careful ordering from this company. I do not recommend. I wish I would researched online ordering reviews for this online dress shop prior to ordering. I would have not ordered. Terrible and disappointing experience. Pictures do not accurately portray colors. You will be stuck with a dress and out of money. Very different experience. I reached out by phone and left a voice message about questions. No return call just an automated email response to an email with same questions.
Do not trust this business for online ordering.
Response from Madame BridalJan 22, 2026
Thank you for your comments. However, several statements in this review are inaccurate.
Our return and exchange policy is clearly stated, publicly available, and must be acknowledged before an order can be placed. It explicitly explains that certain dresses are final sale and that items which have been tried on are not eligible for return or refund. This information is not hidden, misleading, or presented after purchase.
We also disclose, in multiple locations, that color appearance may vary due to screen settings and lighting. This is a standard and necessary disclaimer for online apparel retailers.
Regarding communication, all inquiries are handled through our official support system to ensure accurate and documented responses. Voicemail messages do not override this process. A response addressing the submitted questions was sent accordingly.
We encourage customers to review product details and policies carefully prior to ordering, as completing a purchase constitutes acceptance of those terms. While we understand disappointment when expectations differ from reality, this does not equate to misrepresentation or improper business practices.
JD
Jennifer D.
The dress was nothing like what was…
The dress was nothing like what was viewed on your website- very unhappy with quality of dress and your unreasonable return policy!
Response from Madame BridalJan 22, 2026
We respectfully acknowledge your message; however, we must disagree with your account of the situation.
The terms and conditions of sale were reviewed with you and clearly state the color variation disclaimer, which explains that colors may appear differently depending on screen settings and lighting. Additionally, the dress you ordered has received multiple five-star reviews, reflecting the experience of other customers.
As previously agreed, we offered you an exchange option in accordance with our policy. We forwarded a file containing over 500 available dresses eligible for exchange and are currently awaiting your selection.
Please let us know how you wish to proceed.
LE
Lesa
I bought a dress returned it months ago and still can’t get a dress keep getting the run around …
I bought a dress returned it months ago and s
Response from Madame BridalDec 17, 2025
Hello Lesa,
Thank you for reaching out, and I’m truly sorry for the frustration this situation has caused. I understand how upsetting it can feel to wait for a resolution, and I appreciate your patience.
I’d like to reassure you that your return was successfully received and processed. On September 5, a merchandise credit of $498.00 was issued to your account, and you were notified on October 17 at 1:35 PM once the return inspection was completed. Your credit remains securely on file and does not expire, so it will be available whenever you’re ready to select your next dress.
As discussed previously, if your replacement dress is available from our in-stock inventory, there will be no additional fees. If a special order is required, a 20% restocking fee plus shipping would apply.
We truly value you as a customer and would love the opportunity to help you find a dress you’ll love. Please don’t hesitate to contact us when you’re ready, or let us know how we can assist further.
Warm regards,
Madame Bridal
MA
Mazen A.
It was very bad experience
It was very bad experience
I will never ever purchase again
I don’t receive my order until now
And they ask about my experience!
I would like to clarify the situation regarding my order. The dress did not arrive on time, even though I paid for express shipping. My event was two days ago, and I had to purchase another dress because my order did not arrive as promised. I only received the dress today, which is well past the required date.
I was also disappointed to receive a message asking me to delete my review in order to receive my order. This is unprofessional and unacceptable.
In addition, your public comment stating that the dress arrived on time is not accurate.
Given the delay and the inconvenience caused, I kindly request a refund for the express shipping fee.
Response from Madame BridalNov 15, 2025
We regret to hear about your experince. According to our records and the tracking number your order was delivered on time.
CL
custSheila L.
Was told from the owner of the store
Was told from the owner of the store, that we did not know how to order online correctly. We order the tea length and receive full length. We choose tea not full.
Response from Madame BridalOct 22, 2025
Dear client, we regret to hear this information. We had a staff meeting to find out and discovered that the Christina Wu bridesmaid dress you ordered was in fact the long version. In other words you received the EXACT dress that you ordered. If we could be of any further assistance please do not hesitate to contact us.
*****Our Business Is To Earn Your Business*****
https://madamebridal.com/testimonial/?___SID=U
TS
Tammy S.
I WANT MY REFUND
I have returned the dress I bought from them and they have not refunded my money. I returned in the time frame they required and I had received authorization to return the dress. They have not returned the dress nor have they refunded my money.
