Madame BridalReviews of madamebridal.com

I placed my order on 26 April 2026 and received confirmation the same day, with a stated delivery time of up to 25 business days. Over the following weeks, I sent multiple emails, website messages, and text messages requesting an update, but received no response whatsoever. Only after more than 30 business days had passed did the company finally contact me to advise that the order had been delayed and would not arrive before July. The dress was ordered for my daughter's prom, which means it will arrive at least two weeks after the event. Had we been informed of the delay earlier, we could have purchased an alternative dress elsewhere. Instead, we were left waiting without any communication and have now lost precious time to find another suitable option. The delay itself is disappointing, but the complete lack of communication and transparency is unacceptable. What should have been an exciting occasion for my daughter has turned into a stressful and frustrating experience. I am now requesting a full and immediate refund of the amount paid. Based on my experience, I cannot recommend this company.

The dress looked poorly on me didn’t fit right I called. I emailed I did everything possible to return again which I was assured I would no one even responded now I’m stuck with a $600 gown that I don’t need

i placed an order on Saturday May 2 for a first communion dress needed on May 9 - Friday May 8 would be 5 business days. i paid 70$ for 5 day shipping. i did not receive the dress until may 11. i’ve asked to return the dress and they keep sending me their return policy - rather than using their words. Terrible customer service - do not buy anything from this company!!They refuse to refund me!!

I ordered my dress in navy blue. They proceed to email me saying that the color is discontinued. So why is it still up on the website. They tell me I can pick between deep red, emerald, or gold/champagne. I pick deep red, they confirm that they changed my dress to deep red. Fast forward I receive my dress and it’s not the color I asked for. They sent me emerald green which wasn’t the color I switched to AFTER telling me the navy blue wasn’t available. I’m extremely frustrated as they sent me what they wanted and not what I wanted 2 weeks before my event. Wouldn’t recommend.

Ordered dress and dress didn't fit so returned dress. Tracking shows Madame Bridal received dress back. They kept my $700 plus and got their dress back. Sheer robbery. I am still making payments on dress madame bridal has and has probably sold again and gotten more money for it. Im disappointed, angry, disgusted with this company. Please do not buy from them or you will get robbed.

I have ordered from Madame Bridal every year for an event dress. This year the dress I tried on locally fit and the dress I ordered from them same dress and size did not fit. They will not take the dress back, They stated they can only do an exchange. I did not have time for the exchange process and I had to order the correct size. I now have a dress that fits and one that does not. I am now stuck with an extra dress that does not fit. I will buy locally from now on.

Pésimo el servicio de saber fecha de entrega. He escrito ya dos días seguidos por la orden N° #1000003594 para el pedido #1000075119 y no hay respuesta.

Ordered 2 dresses worth over £2000 on the 12th January for my daughter’s wedding on the 19th February and to this date, 12th March, not received them. They have no idea how to make international shipments as the documents they sent for clearing in the UK were insufficient and the parcel has been returned to the US. I have emailed and called numerous times and can’t get anyone to talk to me. Absolutely disgusting service for a family business! I WOULD NOT order from them at any cost!