Madame BridalReviews of madamebridal.com

Stock is not accurate. 2 days after purchase is completed and card charged I received email that the dress is not available. Unlike other website which sell same dress. They give exact ship date and availability dates

You allowed me to make a purchase for an item that you did not have in stock. I should have never been able to check out.

I purchased the Alyce Paris Wildflower 1542 gown. It is so beautiful. I weigh 110 pounds, and typically wear a size 0 to 00 in street clothing. Not knowing any different, I ordered a size 0 in the dress, and it was too small. I requested a return, and Madame Bridal first said "no" because they didn't allow returns on bridal wear. I explained that it was a prom dress. So they allowed a 1 time exchange. My disgruntlement is more with Madame Bridal's assistance with sizing. According to the "size chart" on the site (where Madame Bridal kept referring me to), my size is an 8. After numerous attempts with sizing assistance, I received some help online with another company, Rissy Roo's. They were beyond helpful, and suggested that I order a size 4 at most. When I reordered my size 4 with Madame Bridal, they charged me an additional $95 for stocking or something weird like that. I'm thinking that Madame Bridal is more of an internet business operated out of some guys basement, who knows very little about sizing options. The size 4 that I received fits nicely, I will only have to have slight alterations, I may have even been able to use a size 2. If I had ordered an 8, as recommended by Madame Bridal, I would have been completely out of luck and the dress would have been a total waste. I do not recommend Madame Bridal. I wish I had ordered through the Rissy Roo's company.

I purchased a dress about 5 months ago. I tried the dress on, it appeared okay to my untrained eye. I lost some weight, and needed some alterations to be done. The seamstress, had me try the dress on and noticed the dress was cut about an inch in a half too short, placing the zipper near my hip, and not lined up in the middle of my back. The seamstress could not fix the dress, also the front of the dress was not aligned as well. I then called Madame Bridal, they said it was nothing they could do, the deadline had past, so I would need to purchase another dress. In a panic I then took it upon myself to go online and purchase another dress. It was stressful, since the wedding is about 2 weeks away. I felt like they could have made an even exchange due to a manufacturing error. Now I have two of the same dress which cost me a total of $650. Things happen which are out the customer's control, and in those situations, accommodations should be made.

Has the worse experience with this shop ordered my dress Since October and than got a different color dress company said that they could not make the dress although it’s not until June !! At the end they said they will give me the dress I paid for but still have not revived it yet and hopefully it comes complete with everything they said it will, would not recommend to anyone who is trying to coordinate the dress with the party!

I have not received my refund on a cancelled order

I don't even think that 1 star should be given in my situation. This was the worse experience that I have ever had in purchasing an item from a seller. BUYER BEWARE -these people only allow 5 days to return a product if anything is wrong with it. When they ship the item to the customer, there is no return label in the box or instructions on what to do if a dress needs to be returned. The customer has to email customer service to get instructions on what should be done. In my case, the dress was too small. I called in to ask if I can get a refund or exchange, and I was told to email the returns department. When I emailed the returns department, I was told that I passed the date to return the item. I was then told that I could possibly get store credit and would be contacted in a few days about if I would or would not get a store credit. No one contacted me of course, so I sent another message to RETURNS asking if I could get a store credit. The response was that my order was a special order (which I was never told) and that I may not qualify for store credit. Again, I was told that I would be contacted to verify if I would get the store credit, and of course, no one contacted me regarding if I would get a store credit. Worse experience ever. Anyone who is looking for a nice dress for a special occasion, I totally recommend MACYS or NORDSTROM - THEY ALLOW TO RETURN ITEMS WITHOUT ALL THIS BS. Madame Bridal is taking my money for something I can't even wear.

We ordered a dress in November and received an email confirming the order and then nothing. I got this request to rate the service and when I checked on the irder, it had been cancelled with no notice. Nice service.