Madame BridalReviews of madamebridal.com

Before ordering the dress I talked to someone to make sure it was in stock I was told it was, then I ordered my dress the charged my account and then sent me an email that the dress was in fact out of stock so I emailed and told them to please cancel my order, they never responded so I called and they said they would cancel my order and refund me. After a week I still hadn’t revived a refund for my order which was over 250$, when I called they insisted they did despite not actually. I have opened a case through pay pal because the customer service with madame bridal was so unhelpful and ended up hanging up with me on the phone as we were trying to figure it out. I would recommend using a different site to order dresses. I ended up getting mine from prom girl and had a much better experience. UPDATE: They replied to my review and said that my order had been voided although they had already taken the money out of my account therefore I still have not received a refund because voided a payment that has already been processed does nothing!! I can’t express how unhelpful they are!!!

My dress never came.

Deceitful purchase and return policy. ****BEWARE**** DO NOT PURCHASE FROM THEM IF YOU THINK YOU ARE ABLE TO GET A REFUND FOR ONLINE PURCHASES THAT DO NOT FIT. YOUR ORDER WILL SUDDENLY BE DEEMED AS A SPECIAL ORDER EVEN THOUGH IT WAS NEVER DISCLOSED AT PURCHASE. HORRIBLE UNFAIR EXPERIENCE..also The business response to this is not true. This is not a pagent dress. Was NEVER worn!! It is a Communion Dress which has not even taken place. Don't believe this merchants response.

Cancelled order within 5 days of order because was promised delivery by second week of June. Received email of end of June delivery. Was promised credit to my card in 7-10 days. Never happened. Had to call Visa to try to rectify. You replied our order was not charged, but my credit card was.

Their website is deliberately confusing. The dress we ordered said “available” online when ordering and then guess what, when it doesn’t fit, they say it was “special order and can’t be returned.” I bet all there dresses are “special order.” That way they feel better about being liars.

Don’t receive anything about my shipment!!!!

Unless you’re 100% sure you’re going to like your dress and that it fits, don’t buy anything online from this store! The return policy is a sham, there are no returns! They’ll say your dress was a special order or that is came direct from the manufacturer and therefore cannot be returned. Do waste your time here, go somewhere else!

Paid over 2 weeks ago and never got confirmation or the dress but was charged. When I called some rude dude said he’d call me back. This place is a scam!!!!!!!