Macro Mediterranean Holistic Meal DeliveryReviews of macro-mediterranean.com

Response from Macro Mediterranean Holistic Meal DeliveryOct 13, 2017

Dear Judy, Thank you very much for your feedback. I remember our phone conversation and am sorry if there was a misunderstanding. We provide lists of all our ingredients online, instead of in the shipment itself, as a way of reducing our environmental impact. On the packing list included with your order we do have instructions on how to find the ingredients on our website to try to make this easy. We are generally very clear about this with anyone who asks, so I am sorry if you somehow understood otherwise, it was not my intention. I do remember addressing your food allergy specifically after you inquired about the ingredient listing, and when I told you that we don't use any banana, avocado, mango, kiwi or papaya (the ingredients you were concerned about) in any of our meals, you said then there would be no problem with respect to your food restrictions. I am also sorry you didn't reach out to me when you received your meals and had questions. We try to always provide prompt customer service via email and phone. We also take food allergies very seriously since we work with so many people who have them. I would have made myself available to you to answer any concerns, and direct you to ingredient descriptions of meals had I known you were having an issue finding them. I do appreciate your comment regarding our pricing. Our goal with this service has always been to price things as fairly as possible so clients can use our service on a regular basis. Generally the feedback we get regarding our pricing is that it is reasonable, and we do have many clients who have been receiving weekly meals from us since we began service in 2009. Unfortunately the level of quality we require of our meals doesn't allow us to go any lower than the pricing we offered you through the Family Program that is our lowest currently available pricing through one of our meal programs of $9.54 per meal. We do have certain dishes that can be ordered a la carte at $8.99 each. With regard to your question about side dishes, if you want to refer back to the program description for the Family 24 Meal program you will see that it consists only of 24 main meals, and does not include side dishes. We do have some dishes that are thick stews that perhaps is what you describe. We also have other programs that come with sides that I can direct you to if that would be helpful, or you can always add side dishes to any program as additional items. Thank you again for taking the time to provide us with your review. Please let me know if I can be of help in any way. Kindly, Maria